I have been inrterested in Theory of Constraints for many years. However, I work in a world that is slow to change and did not offer the opportunity to openly apply this new theory. Recently the international corporation that I work for, asked me to undertake a study on one of our internal benefit programs. Three years running this problem was a major employee hot spot on the satisfaction survey. Despite numerous efforts the problems remained. As part of a working group I was asked to see what I could find out. I had just read Lisa's book and decided this was an ideal opportunity to do a complete Theory of Constraints approach on this issue. When I told senior management they were skeptical, but decided anything was worth a try. It was scheduled for a six months study. I said I would follow the processes in Lisa's book. Bottom line results: Lisa's book has processes that you can follow immediately after reading; the processes keep you on track; the problem was solved in three months. I have been asked to take the lead on another project that may benefit from Theory of Constraints processes. Unlike my old calculus classes the intuitively obvious steps are included and make this a must read.