I had so much fun reading this book, from the first page to the last. I found so many things I've done wrong(fortunately also some that I've done right). You can feel on every page that this guy has gone through the same pain and joy that we all do on a daily basis. What I liked the most is the chapter about clearly taking a stand - say YES if it's possible, say NO if you know it isn't. I don't know how ofter someone said "I'll try" and afterwards when it was too late "I tried" - this doesn't help anyone. I'm going to buy a copy of this book for everyone in my department - and one for my boss.
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