am 20. März 1998
I've been searching all over for good guides to the *process* of human-centered design as opposed to the techniques for good UI: This book is excellent on two counts
1. The principles and methods you advocate
2. The lack of competition, but this doesn't distract from the quality of the book.
There are lots of books on how to do UI, but they all concentrate upon the widgets. This is the only one I have seen that really tells you how to go out and collect customer data, and then, what to do about it. I also like the way it deals with UI design -- do it only after the analysis -- resist the temptation to start the design too soon.
am 12. Dezember 1999
I have to admit that it's taken me a long time to read this book. Every few pages, my brain filled with ideas as to how I could use the info in my organization!
Make sure you finish reading a section before you try to apply it. The authors do a good job of starting at a higher level, then going into more detail in following chapters. You need this detail before you go on to the next section. This is not a theoretical book; the authors have been using these techniques for years to design real, complex products. It resonates well with my experiences in software user interface design.
If you design products intended to be used by humans, you NEED this book. If everyone read this book and even *tried* to follow its principles, the products we buy and use would be vastly improved. Save the world; buy it today!
am 19. Februar 1999
The book offers a fantastic guide to project teams for creating excellent software. If any group follows the design practices prescribed by Contextual Design, their users are likely to find the resulting software actually enhances their work practice, rather than gets in their way.
The book works on the level of processes that project teams should follow to understand their users work and then to build the software to enhance that work practice. Someone wanting to focus on the level of GUI interface guidelines should look elsewhere.
What is amazing to me so far as I read and use the book is how often these authors are saying something that is not only novel but also simply right.
Great job by Holtzblatt and Beyer!
-- Joe Grant