Am höchsten bewertete positive Rezension
am 17. August 1999
The catchy title is just a title, and it drew me in to a fun and fantastic read. A bright spot is the examples of entrepreneurs (the real E in e-commerce) finding the Web as an ally in contrast to examples of subsided businesses that relied solely on the Web and Web hype (those with a hammer always seeking a nail; those with a computer seeing business as data). Includes keen admonishments toward certain companies that tout the Web yet deny Web-users access to their products or services (initials are B&N, CompUSA). The lesson delivered is not in the list that frothed to the top but the personalities behind the steps, along with some vernacular mixed in with good narrative. (Dell newbies attentive to low badge numbers; Seven Cycle chapter alone could inspire someone to just start a business; REI chapter makes me want to try out their store.) Nowadays companies with Web sites scream customer-service-this, customer-service-that.... The brightest spot in this book is the back-to-the-future (back to the past?) notion of customers driving business, people service, craft, artisan and manufacturing jobs instead of automation--people can do this kind of thing since the Web allows efficiency (customized products) so companies aren't concerned so much about stocking warehouses as entrepreneurship. Nowadays companies with Web sites tout "customer- service-this, customer-service-that." This book will show why that phrase appears on some companies as a glossy add-on, and why on others it stands for delivering to the customer.