Am höchsten bewertete positive Rezension
How-to of good manners and decency. To an extent.
am 20. September 2016
A classic - Dale Carnegie's teachings re-occur in every marketing and customer service manual ever written: Smile, be friendly to everyone, pretend to be interested, ask for people's names. Still a great read. I got it as a Kindle edition first, then decided to order the oldschool paper version too - for use as vade mecum to remind myself that I should be nice to people (and how to be nice to people).