Amazon.de, and many Sellers on Amazon.de, offer returns for most items within 30 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on Amazon.de follow our general return policies, but some products have different policies or requirements associated with them.
Important: The information on this page is only valid for items purchased directly from Amazon.de and/or shipped by Amazon. Information (in German) regarding the return of items purchased on the Marketplace platform, which have been shipped directly by the seller can be found here. Please do not return Marketplace articles to us if they have been shipped by the seller.
Information (in German) on our repair services for certain items can be found here.
The following information only apply to our voluntary 30 day return policy. Your statutory right of withdrawal (Widerrufsrecht) is not restricted. You may find further information (in German) with regard to your statutory withdrawal right in Sec. 3 of our AGB (Terms and Conditions).
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:
If you wish to return an item within Germany that weighs more than 20 kg , please contact Customer Services. They will arrange for the item to be collected from you. Items from all other countries may be returned via mail regardless of their weight.
If you filled a product with flammable liquids or gases please remove the liquid or gas before returning the item (for examples remove the petrol from a lawn-mower or the gas capsule from a camping stove). For safety reasons, please return any items such as cutting tools and axes in a safe condition, preferably in the Amazon packaging material. Once you have successfully finished using our Online Returns Support Centre you will receive an e-mail confirmation with a link to your return summary. The e-mail will contain instructions for printing your return authorization, mailing your package for return and regarding your personalised return label. You can use this e-mail to access your return instructions or to print off your return label at any time during the 30 day returns window for your item.
When we have received the item into our Fulfillment Centre, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase. If you have chosen to pay by invoice and the invoice has not yet been paid, please disregard it when the items have been returned.
If you have used a gift certificate to pay for all or part of an item you wish to return, that part of your refund will automatically be credited to your gift certificate account, available to use the next time you place an order at Amazon.de.
Important: If you wish to return any valuable watches or jewellery items under our 30-day returns guarantee, you are required to use our free-of-charge collection service described in more detail below. Should you wish to withdraw from the purchase of a valuable item under your statutory rights, the use of this collection service is not mandatory however we recommend you use it so that the return is insured and can be tracked.
When returning an item, use only the jiffy bag and return documents you received with the valuable item(s). If you no longer have these, please request a jiffy bag and return documents for valuable items from our customer service department.
Please complete the return documents and place your goods inside the jiffy bag supplied with your item(s). Seal the bag with the security seal provided.
Note: The jiffy bag supplied with the item(s) must be used to return these items!
Register your return with the Online Returns Centre. Based on your order information, our system will identify that it is a valuable item being returned. The Online Returns Centre will also provide you with the necessary information for returning the item(s).
You may choose the collection time for your return within a 2-hour window Monday to Friday. You can select the time slot at the Online Returns Centre. Our customer service department will contact you to confirm the collection time or to propose an alternative one.
The return package will be collected by DHL Express. Please note, that it is not possible to return the item(s) via a branch of Deutsche Post DHL or another provider. We will initiate a refund or replacement within 14 days after you have announced your return.
For returning heavy and bulky items a carrier will schedule an appointment with you to pick the item up. You will learn whether an appointment is necessary or not, when you use the Online Returns Support Centre (Online-Rücksendezentrum).
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