For returning defective cameras and camcorders from Germany please click here.
How do I create a repair service announcement?
What is the current repair status?
How long does it take to repair my device?
How can I contact the repair service?
What costs will arise?
Where can I find the serial number of my camera / camcorder?
Where can I find the order number?
Please specify your home address in the service form, as our repair service cannot return your item to any other addresses in foreign European countries.
As soon as your parcel has arrived and is processed at our repair service center, your return fees will be automatically refunded to the payment method used in your order.
Please note: If you think you may be entitled to warranty, please include a duplicate of your invoice. If you do not have an invoice, you may request a duplicate from Amazon.de customer service.
Our repair service offers the service of online repair status tracking. You will receive an email with your personal access data for the online repair tracking as soon as your device has arrived at our repair service.
Generally, the repair takes about 10 working days for repairs under warranty (shipping time included). Please note that this is an approximate value and some repairs might actually take longer or shorter. Especially devices not manufactured by Canon, Panasonic, Samsung or Sony may have a longer repair period as those devices have to be forwarded to other repair centers.
You may contact Herbert Geissler GmbH by phone, email and fax. Here you find all relevant contact information.
Normally, you can find the serial number at the bottom side or on the original packaging of your camera/camcorder.
You can find your order number on your delivery note or by visiting Mein Konto. Please click on "Meine Bestellungen" and choose the relevant order. Then click on "Übersicht anzeigen" to get a printable summary of your order, including invoice amount.
Information on how to return defective digital cameras, reflex cameras (SLR) and camcorders from European countries other than Germany.
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