Click the links below to find out more about
Why do I need to verify my e-mail address?
We ask you to verify your e-mail address for your security and to ensure that you receive your subscriptions in a timely manner. It also ensures that the e-mails we send you are solicited, i.e. you have "opted-in" to receive subscription e-mails from Amazon.de. You will only need to confirm your e-mail address once.
We ask all customers to complete e-mail verification, even if they have been Amazon customers for a long time.Back to top
What if I change my e-mail address later?
If you update the e-mail address associated with your Amazon.de account via the Amazon.de website, we'll send a verification e-mail (in German) to the your new address. Click the link in the e-mail to confirm this is your e-mail address and that you have chosen to receive Amazon.de subscription e-mails at this address.
I haven't received my verification e-mail
Please double check the e-mail address you provided to ensure it is correct. Sometimes, due to high internet traffic, it may take a while before you receive the verification e-mail. If it's more than 15 minutes since you expected to receive the e-mail, check your junk mail folder (also known as the "spam" or "bulk" folder). Look for a message from the sender "Amazon.de E-Mail-Abonnements".
If the e-mail still doesn't arrive, restart the e-mail verification process and we'll send another verification e-mail.Back to top
I received an e-mail asking me to confirm my e-mail address even though I wasn't expecting it. Should I be concerned?
You may get a request from Amazon.de to confirm your e-mail address if you have ever opted-in to receive an e-mail newsletter in the past, or if you change your e-mail address after signing up for an e-mail subscription. If you haven't signed up for any e-mail subscriptions at Amazon.de, you can ignore e-mails asking you to confirm your e-mail address.
You should only click the "Bestätigen" (Confirm) button if you were expecting to receive the e-mail. If you accidentally click the "Bestätigen" button and sign-up to receive subscription e-mail from Amazon.de, you can unsubscribe via Amazon.de. If you suspect that an e-mail you received was not actually sent by Amazon.de, please report the e-mail to Amazon.de.
Some Amazon.de subscription e-mails are sent out on a regular monthly cycle and some are delivered less frequently. You can get more details on when to expect the next e-mail by reading the subscription list description.Back to top
Why haven't I received any e-mails?
If you haven't received any e-mails, please check the following:
How can I stop Amazon.de e-mails being routed to my junk mail folder?
Anti-spam software can sometimes block legitimate e-mails. To ensure that your e-mail subscriptions always reach your inbox, you can "white-list" e-mails from Amazon.de, i.e. tell your spam filter to let messages from Amazon.de through.
The method for white-listing varies depending on your e-mail software. Often, you can add the address in the "From" line of your most recent subscription e-mail to your Address Book (Adressbuch). Alternatively, add the Amazon.de domain to your safe senders list or mark it as "not spam". Please refer to the documentation for your e-mail software or contact your Internet Service Provider for instructions on how to white-list messages from trusted senders.How do I see which e-mail subscriptions I am signed-up for?
Go to Ihre E-Mail-Abonnements ("Your E-mail subscriptions") to see all e-mail subscriptions that you are currently receiving. You can read the description for each e-mail subscription by clicking on the name. You can also use that page to unsubscribe from one or all of your current e-mail subscriptions.
I love e-mails from Amazon.de telling me about products and artists I like. How do I get more?
You can search for e-mail subscriptions by browsing our entire list. We will be expanding our selection of great e-mail subscriptions over time.Back to top
I get too many e-mails already. Will signing up for e-mail subscriptions overwhelm my inbox?
You can choose the volume of e-mail that you are comfortable receiving from Amazon.de. Most e-mail subscriptions are sent out once a month. You can start by signing-up for only one or two e-mail subscriptions. If you don't like any of them, click on the unsubscribe link at the bottom of every e-mail we send out. You'll get one last notification e-mail confirming the change in your selection, but that's it--you'll stop receiving that particular subscription.
If you love our newsletters but you don't want them in your inbox, try setting up a "mail filter" or "mail processing rule" to automatically move messages from Amazon.de into a folder of their own. Please refer to the documentation for your e-mail software, or contact your Internet Service Provider for instructions on how to create rules.Back to top
Ist diese Information hilfreich?
Vielen Dank für Ihr Feedback.
Bitte sagen Sie uns, warum die Information nicht hilfreich war:
Danke! Wir können zwar nicht direkt auf Ihr Feedback antworten, aber Sie helfen uns hiermit, unsere Online-Hilfe zu verbessern.