4.0 von 5 Sternen
How to survive the groan zone, 16. August 2009
First the good: People have often a hard time in trying to understand each other and finding a win-win solution for their common problem. The resulting solution they propose usually doesn't stick very well and the process of finding a good solution will start again. This book gives you tools to get through the most difficult phases in group-decision-making, so the decision made can be a good one. It will take longer, but that is to be expected. All in all a good read, and a useful book to use as a reference manual.
The bad: This book also contains a lot of open doors, explaining skills like paraphrasing and mirroring. But having all together in one book is useful.
The ugly: Very cheap paper, size is a bit awkwardly large. But the book is cheap to buy and the page size is easily photocopied (which is allowed for facilitation-use).