4.0 von 5 Sternen
This review is Short and Sweet . . ., 26. Juli 2000
In my company, we treat the users of our software as Customers. I see this book as a technical warning, but also as a warning about the level of service we provide.
While it may appear on the surface to be a technical book, it is really common-sense about why high-tech design is spiralling out-of-control. It is a guide (or call to action) to simplify the way we design our products. It is a call to provide better Customer service by keeping the human element in our design and instructions instead of "computerizing" our interface with our Customers. We can advance into the computer age, but we don't have to make it so doggoned complicated!
This is a great book for any designer/developer who gets too caught up in "gadgets", software "features", and high-tech "computerese". Although we move in high-tech circles, we musn't forget our most important asset, our Customers.