I have read this book first time when I did a course in Business Process Reengineering. It gave me a very good introduction to the subject, history of reengineering and how companies are affected by the three C's Customers, Competetion, Change. Then I have read Beyond Reengineering by the same author. There is no doubt , both are a must reading for every person/company who would like to survive working in today's competitive way of earning livelihood, doing business and keeping fit.
It may sound, the Middle Managers / Supervisors are the most vulnerable group who are targets for change from the operational role perspective, in a BPR exercise.
I came to know recently, that several BPR projects fail also due to lack of proper Knowledge Management in companies. Might be the authors would include effective knowledge management strategies in BPR projects in the future release of their books. Knowledge management in terms of managing tacit , explicit knowledge of a company is also important. When we are reengineering, we are also reengineering the knowledge(creation, (re)distribution, evaluation aspects of knowledge) of a company. Also aspects such as competetive intelligence is worth considering.
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