- Taschenbuch: 260 Seiten
- Verlag: Constancy, Inc. (11. März 2019)
- Sprache: Englisch
- ISBN-10: 1733519416
- ISBN-13: 978-1733519410
- Größe und/oder Gewicht: 15,2 x 1,6 x 22,9 cm
- Durchschnittliche Kundenbewertung: Schreiben Sie die erste Bewertung
- Amazon Bestseller-Rang: Nr. 7.987 in Fremdsprachige Bücher (Siehe Top 100 in Fremdsprachige Bücher)
Measures of Success: React Less, Lead Better, Improve More (Englisch) Taschenbuch – 11. März 2019
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"With clarity and precision, Mark Graban steps through the process of collecting and analyzing the kind of data you focus on... If you're navigating a tough business environment, you need this book."
- Daniel H. Pink
Author of WHEN and DRIVE
"Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work."
- Eric Ries
Author of The Lean Startup and The Startup Way
"This book outlines in understandable terms the complex world of performance measurement."
- Dr. John Toussaint
Executive Chairman and CEO, Catalysis
Author of books, including On the Mend
"Mark Graban taught the KaiNexus team how to understand the story a metric is actually telling over time. We've saved time by not overanalyzing every up and down in our metrics -- and that's valuable time we now put to better use."
- Dr. Greg Jacobson
CEO and Co-Founder, KaiNexus
Über den Autor und weitere Mitwirkende
Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches. Mark's motivation is to humbly help others learn how to improve and sustain performance. In his healthcare work, this means improving the quality of care and patient safety, while also reducing cost and improving the workplace experience. Across multiple sectors, goals also include improving the customer (or patient) experience, to help the development of leaders and employees, and to build stronger, more adaptive organizations for the long term. He has learned, practiced, and taught these methodologies in settings including manufacturing, healthcare, and technology startups. Working independently since 2010, and in partnership with other consulting groups, Mark enjoys working with organizations that are looking for better ways to improve, with leaders who are willing to lead that charge. Mark also consults part time as a Senior Advisor for healthcare clients with the firm Value Capture. He is also a Senior Advisor to the technology and software company KaiNexus. Education Mark earned a Bachelor of Science in Industrial Engineering from Northwestern University as well as a Master of Science in Mechanical Engineering and an MBA as a Fellow in the MIT Sloan Leaders for Global Operations Program. Other Experience Mark has worked in automotive (General Motors), the PC industry (Dell), and industrial products (Honeywell). At Honeywell, Mark was certified as a "Lean Expert" (equivalent to "Lean Black Belt"). He has also worked for two software and technology startup companies. From 2005 to 2009, Mark was a senior consultant with ValuMetrix Services, then a division of Johnson & Johnson, where he led many successful improvement projects with sustainable results in the United States, Canada, and England. From June 2009 to June 2011, Mark was a Senior Fellow with the Lean Enterprise Institute. In that role, he served as the Director of Communication & Technology for the Healthcare Value Network, a collaboration of healthcare organizations from across North America, a partnership between LEI and Catalysis (formerly the ThedaCare Center for Healthcare Value). Speaking and Teaching Mark is a popular speaker at conferences and private company events. Mark has been a speaker and coach for organizations across the U.S., in multiple provinces across Canada, and other countries including Finland, Holland, Sweden, Japan, Thailand, and China. He has guest lectured at schools including MIT, Wharton, the UT Health Science Center Clinical Safety and Effectiveness course, and Ohio State University and has served as a faculty member for the Lean Enterprise Institute, Catalysis, and Studer Group. He has been quoted and interviewed in many publications, including Health Affairs and the New York Times. Honors and Boards Mark has been honored as a Diplomate member of the Society for Health Systems. He serves on the board of the Louise H. Batz Patient Safety Foundation, the board of the AME Southwest Region, and on the advisory board for the Michigan Lean Consortium.
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For anyone versed in the art, the biggest discomfort is the use of the constants to calculate the upper and lower limits. The calculation methodology is outside of the scope of the book, which is explained, and clear references are given to the reader who wishes to delve deeper.
All in all an excellent book. One I know I’m going to be using a lot. Thanks Mark!
As a former small animal hospital owner, I wish I had been aware of this information back then. It certainly would have helped calm the rollercoaster of emotions of trying to manage a business through metrics and KPIs.
Yes, this is a form of statistical analysis, but do not let that scare you. This is not rocket science ( or veterinary medicine), especially the way Mr. Graban explains it.
Anyone in business or in charge of monitoring systems will find this book an epiphany! At least, it was for me.
Enter the world of the Process Behavior Chart (PBC). In Measure of Success: React Less, Lead Better, Improve More, Mark offers a refreshing approach to look at what should/could happen in a process (what we should expect), and how we can filter out the noise so we can focus on real improvement. After reading the first few chapters, I was already sharing Measures of Success within my organization. The incremental time used to create and maintain a PBC is significantly less than the hours spent looking for fantasy explanations. With the free template, getting started was easy.
Mark Graban has written a quick read book to encourage a new way of thinking about KPIs that gives more insight into how to decide where to invest improvement efforts.