- Taschenbuch: 256 Seiten
- Verlag: William Morrow Paperbacks; Auflage: Reprint (8. März 2011)
- Sprache: Englisch
- ISBN-10: 9780062015044
- ISBN-13: 978-0062015044
- ASIN: 0062015044
- Größe und/oder Gewicht: 15,2 x 1,6 x 22,9 cm
- Durchschnittliche Kundenbewertung: 2 Kundenrezensionen
- Amazon Bestseller-Rang: Nr. 109.385 in Fremdsprachige Bücher (Siehe Top 100 in Fremdsprachige Bücher)
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Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence (Englisch) Taschenbuch – 8. März 2011
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“Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success—nonverbal intelligence.” (Robert B. Cialdini, author of Influence: Science and Practice, www.influenceatwork.com)
“Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer.” (Jack Canfield, co-author of The Success Principles)
“Joe Navarro has spent his professional life studying nonverbal language, and testing those insights in high-stakes environments. We are fortunate that he is willing to share those insights in this marvelous book. It is a must read for anyone in business (and anyone not in business).” (Brian J. Hall, Albert H. Gordon Professor of Business Administration, Harvard Business School)
“Louder Than Words is proof once again that in reading nonverbals, Joe Navarro is a master.” (David Givens, Ph.D., author of Crime Signals and Love Signals)
Successfully navigate the business world by understanding what your manager and coworkers are really thinking.
The secret is nonverbal intelligence—the ability to interpret and use nonverbal signals in business to assess and influence others. In Louder Than Words, bestselling author and behavior expert Joe Navarro shows you how to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.
You can jump-start your career, close the deal, keep your customers, secure new ones, and lead your company with confidence once you discover how to:
- Read body language and discern non-verbal cues of concern, disagreement, or doubt—even over the phone
- Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
- Recognize habits that send the wrong message—and learn what postures, work practices, work spaces, and even electronic habits say about people
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After my post law enforcement career, I've spent the last two decades in the corporate world. I've put the experience I picked up in law enforcement to good use when working with clients and colleagues, as well as all the great information I've learned from all of Joe's books.
One colleague has been wondering for 20 years how I know when he is ready to wind down the conversation after he's stopped by for a visit (his tell is in his right foot). He always is surprised when I know it's just the right time to end the conversation. Drives him nuts, but then he hasn't reads the book!
One of the beauties of the Kindle version are the imbedded short videos in each section. This is the first book I have run across that has this kind of content and it's a nice break from the reading.
Joe Navarro is a former FBI agent. He had to use body language in order to stay alive and succeed in his career. In effect you might say he had to be a bit of a psychologist. Reading this book will teach you a good number of things. First off when caught in;a fearful situation we have three options, fight , flight or freeze. In the office these would be situations that cause discomfort. The author uses a comfort/ discomfort paradigm in assessing body language. Such signs of discomfort would be squinting, rapid blinking, hyperventilating and nervous hand gestures. When questioning his suspects, Joe would let them get comfortable. After all a comfortable suspect is a cooperative suspect. Getting them comfortable allows you to set up a baseline and observe which behaviors denote what is comfortable for the individual you are dealing and also what denotes discomfort.
When dealing with clients it is important that they feel comfortable working with you. Comfort equals safety and stability. This comfort would mean falling into step with your client which would entail mirroring back vocabulary that the client uses. For example if they describe their automobile you follow up using automobile.
The emotional system will always trump our use of logic. When clients get angry then the best thing to do is let them ventilate. Let the ventilate to someone in charge so they know their complaints are being heard. Later the offending employee should write a letter of apology. This also gets rid of a lot of anger.
Little things can spell the difference between success and failure. How you seat people at a meeting can prove to be very conducive for productive communication or communication failures. Usually you want to have people seated at 45 degrees to one another. Office set up is valuable as well. Have a couch that people can sit and be comfortable with, cold drinks is a good idea as well.
Our body language and what we do sends a message. If you are meeting with someone important you may want to lean in and show interest . Playing with devices shows you don’t care. Image is almost everything.
I didn't really find his earlier books that useful, perhaps because I'm not a big poker player. That said, this book is very good and super useful.
"Nonverbals reach far and wide into our lives. Your nonverbals form an aggregate impression ow what you represent. Those who recognize this will have access to a powerful level of influence that others do not. Trust, comfort, cooperation, affinity, productivity, and influence are all vitally dependent on nonverbals. To neglect their power is to court mediocrity--or worse, failure."
This book is especially beneficial to those job hunting. An effective HR employee interviewing potential candidates will know that only 50% of the information you are acquiring from an interview are simply the answers to your questions. You will gain just as much information, if not more from their behaviors. Therefore, those out in the labor market trying to obtain a job would find this book immensely valuable.
Overall, this book is essential, whether you are a staunch business man or just someone who wishes to improve their social behavior and effectiveness. It is a must-have.