- Gebundene Ausgabe: 298 Seiten
- Verlag: The Mit Press (7. Dezember 2010)
- Sprache: Englisch
- ISBN-10: 0262014866
- ISBN-13: 978-0262014861
- Größe und/oder Gewicht: 13,7 x 1,9 x 20,3 cm
- Durchschnittliche Kundenbewertung: 2 Kundenrezensionen
- Amazon Bestseller-Rang: Nr. 72.574 in Fremdsprachige Bücher (Siehe Top 100 in Fremdsprachige Bücher)
Living with Complexity (Englisch) Gebundene Ausgabe – 7. Dezember 2010
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"As the world grows beyond the understanding of any one Renaissance man or woman, Donald Norman's missive is well timed. Every product designer is an interaction designer whether they want to be or not."-- Robert Blinn, "Core 77"
" ...you will like Norman's calm voice, keen observations and sage counsel about what could be done. Read his book."-- Geoffrey K. Pullum, "Times Higher Education"
"The world, it seems, is becoming ever more complex. While some view this as a problem, Don Norman sees it as an opportunity. In "Living with Complexity", he brilliantly shows how, in a partnership between users and designers, we can tame the ravages of complex technology and complex situations to create experiences that work."--Tim Brown, CEO and president, IDEO
"As the world grows beyond the understanding of any one Renaissance man or woman, Donald Norman's missive is well timed. Every product designer is an interaction designer whether they want to be or not." Robert Blinn Core 77
."..you will like Norman's calm voice, keen observations and sage counsel about what could be done. Read his book." Geoffrey K. Pullum Times Higher Education
As the world grows beyond the understanding of any one Renaissance man or woman, Donald Norman's missive is well timed. Every product designer is an interaction designer whether they want to be or not. --Robert Blinn "Core77 "
... you will like Norman's calm voice, keen observations and sage counsel about what could be done. Read his book.--Geoffrey K. Pullum "Times Higher Education "
Über den Autor und weitere Mitwirkende
"Business Week" has named Don Norman as one of the world's most influential designers. He has been both a professor and an executive: he was Vice President of Advanced Technology at Apple; his company, the Nielsen Norman Group, helps companies produce human-centered products and services; he has been on the faculty at Harvard, the University of California, San Diego, Northwestern University, and KAIST, in South Korea. He is the author of many books, including "The Design of Everyday Things," "The Invisible Computer" (MIT Press, 1998), " Emotional Design," and "The Design of Future Things."
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Vor einigen Jahrzehnten galt Einfachheit als Ziel guten Designs. Weniger Teile, nur die nötigsten Funktionen, dann wäre auch die Bedienung einfach. In diesem Buch zeigt der Autor, dass diese Annahme nicht stimmt: Menschen wollen und brauchen Komplexität. Was zunächst einfach erscheinen mag, wie etwa der Hammer eines Silberschmieds, wird im Zusammenhang mit dem ganzen Arbeitsplatz zu einem sehr anspruchsvollen Werkzeug-System. Ein modernes Auto, ein iPhone oder ein Bankschalter sind außerordentlich komplexe Gebilde, die sich nicht ohne weiteres in ihrer Funktion reduzieren lassen. Dennoch kann der Umgang mit diesen System besser oder weniger gut gestaltet sein.
Donald Norman bringt Beispiele, wie sich komplexe Systeme gut managen lassen. In eigenen Kapiteln widmet er sich Dienstleistungen und Warteschlangen. In der für ihn typischen Gründlichkeit erklärt er, wie sich z.B. Wartezeiten subjektiv reduzieren lassen. Mit Computern und Software hat das alles eher wenig zu tun, es geht um Gestaltung im weitesten Sinne. Der Autor schreibt nüchtern und verständlich. Es gibt keine Sensationen und spannend ist das Buch eher nicht. Dennoch enthält es grundlegende Erkenntnisse, die auf lange Zeit relevant bleiben werden.
Die Botschaft des Buches: Komplexität ist beides, notwendig und beherrschbar.
Jedes System besitzt eine inhärente Menge von irreduzibler Komplexität. Kompliziert zu bedienen, muss es trotzdem nicht sein.
Am wertvollsten für mich zu lesen, war Kapitel 8 ("Managing Complexity"). Hier gibt Norman Vorschläge, wie man die Komplexität beherrschen kann.
Alle restlichen Kapitel sind ganz nett zu lesen, bringen jedoch eher wenig Erkenntnisgewinn; außer man interessiert sich bspw. für das Design von Warteschlangen.
Alles in allem ein lesenswertes Buch, jedoch kein Must-Read.
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But the more Mr. Norman writes, the worse his books get. The Design of Future Things was a rambling beat-the-dead-horse screed about how cars should drive themselves, and appliance designers should find ways for appliances to communicate with us other than going 'beeeeeep'. Both of those are true, but he covered them just as well (perhaps better) in a two-page article he wrote for a journal.
This volume, Living With Complexity, continues that downward spiral.
As always, he has a good premise: complexity is not inherently bad. Simplicity is not inherently good. And more important, it's not a zero-sum trade-off between the two.
Unfortunately, it's buried under semi-coherent prose that rambles, circles, repeats, and ultimately goes nowhere. It takes entire chapters to convey simple ideas. He even gets tangled up in his own arguments, getting the punch line wrong at least once (i'm not sure if he meant to say 'reduces simplicity' or 'increases complexity', but the end result was 'increases simplicity', which was exactly the opposite of what he'd just shown).
He even gets some of the research wrong. It's well known that people will shop based on features. They'll take two software packages or cars or dishwashers, line them up, and compare the feature list, almost always buying the one with the longer list if the price is equal. Mr. Norman takes this and concludes that people want more features, even though the research pretty solidly indicates that people simply equate more features with greater value, regardless of whether they have any use for the features. (Think of any time you've heard a person say, 'but this one has eight different settings!' when you know full well they'll only ever use one. It's just like people rationalizing a purchase with 'it's on sale!' even if it's an item they'll never use.)
With a few rounds of thorough editing, this book could have been a Norman masterpiece, explaining the intricacies of interaction design to a general audience and even teaching interaction designers a few new tricks. Instead, it's quite nearly a waste of paper.
If you're new to Don Norman, skip this book and go straight to The Design of Everyday Things. If you've read a few of his books and are hoping he got his groove back, save yourself the money.
Unfortunately this isn't Norman's best book. If you are interested in the general ideas, the classic introduction is The Design of Everyday Things. This book seems a little too quickly written, and would have benefited with more time and attention. I'd like to have seen more detailed in-depth examples, or maybe a more developed thematic organization of the issues. If however, you know you like this subject, then pretty much anything Norman writes is worth your time to read. I hope you find this review useful.
That may sound counterintuitive to anyone who's ever cursed their remote control or slammed a computer mouse, but it's true. All things being equal, people nearly always choose a feature-rich item over a less-featured alternative. We market products by stressing new features that provide ever more functionality along with, inevitably, more complexity. I doubt a software vendor has ever touted their latest release as, 'containing even fewer features than our prior version'.
We all want functionality in our cars, software, and household appliances. We want the convenience of automated services and the ability to carry our electronic lives around in the palms of our hands. But we also want all of this technology to be understandable and this is the challenge of 'human-centered' design, as Norman calls it.
The problem is, too often, technology frustrates and confounds, not because of its inherent complexity, but because of poor design that neglects or disregards human behavior. People routinely and successfully drive cars, purchase tickets from kiosks, fly aircraft, and use complex graphics and audio software, demonstrating it's possible to design advanced technology in such a way that promotes effective learning and use.
In contrast, even simple technology such as salt and pepper shakers can be confusing if their contents are not easily distinguished. It's not a question of equating the importance of applying salt to flying a plane; it's the cumulative effect of living in a world where technologies of all stripes often appear indifferent or adversarial rather than assistive and even `social'.
For my generation, I suppose programming the VCR is the iconic example of struggling with bad design.
And just to show that being a design guru doesn't grant immunity from the effects of bad design, Norman describes his own frustrating experience saving configured sound parameters on his wife's electronic piano, with particular animus for the designers.
The book includes a number of entertaining stories of the author's exploits pointing out (often to no avail) such design flaws and their effect on user experience.
The result of all this confusion is the conventional wisdom that simple is always better than complex. Norman makes a very persuasive case that simple vs. complex is a false choice. What we humans naturally seek is a mid point between simplicity and complexity - too simple equals boring while too complex equals confusing and frustrating. Furthermore this middle ground will shift over time as our knowledge and experience grow. Norman worked at Apple and I enjoyed his discussion concerning why Apple at first chose a single button mouse at a time when PCs were new to most users and only later changed to a multi-button mouse as the average user gained more experience.
'Living With Complexity' is not a textbook in the classic sense of exercises and chapter summaries. It reads more like a personal meditation on how we interact with the technological world and how technology can be made more responsive to human behavior.
The ideas are much broader that simply how to build better gadgets. It was eye-opening to read Norman's views about how technology is used to coerce and maintain societal behavior. The chapter on social signifiers, such as ground lines that guide pedestrian and vehicle traffic, literally changed the way I view these commonplace markings. And discovering the not-so-universal attitude towards waiting in line might cause you to reconsider that visit to a Euro-mega-theme-park during busy season. There's an entire chapter on designing waiting environments to better meet expectations and provide a fair experience - retailers should buy the book for this alone.
Best of all, the author's writing itself is `well-designed': energetic, clear, crisp and direct.
There's so much to take away and ponder it's difficult to sum up. But one thing's for sure, after reading 'Living With Complexity' you'll never look at those salt and pepper shakers on a restaurant table quite the same way again.
The initial premise of the book is that simplicity is not inherently good and complexity inherently bad. In actuality, our world is complex and our tools need to match that complexity--it is poorly designed tools that are the real problem.
Living with Complexity consists of nine chapters:
1. Living with Complexity: Why Complexity is Necessary
2. Simplicity is in the mind--complex things can be understandable, simple things can be confusing
3. How simple things can complicate our lives--many simple things, each with their own rules, results in complexity
4. Social signifiers--how our behavior is influenced by the behaviors of others
5. Designs in support of people--machines that can personalize your experience, especially when unexpected events occur
6. Systems and services--the complexity of services, which are the integration of different people, systems, and processes to deliver an end-to-end service outcome
7. The design of waits--the psychology of waiting in line, and ways to make a negative experience neutral or positive
8. Managing complexity--complexity is in the mind, once we have mastered something, it becomes simple, requiring a partnership between the designer and the user.
9. The challenge--why are so many things poorly designed?
Living with Complexity is enjoyable and educational, I strongly recommend the book for anyone involved in usability, service or product design, or if you are simply interested in how things work.
While many of the examples are taken from hospital design and human computer interaction they run from humorously absurd (how to dispense toilet paper) to completely practical (how to queue people up in line to pay for lunch), they are consistently interesting and right on target to drive home the authors points. Beyond providing the conceptual model for what makes a good design, the six design principles for waiting lines are completely applicable for a wide range of fields and are already reshaping how I think about designing computer programs and interacting with clients.
In short, this book is a joy to read and is full of great ideas for people who need to design usable products.