Shane Lambert, a graduate of the University of Alberta, has taken coursework from ICS Canada on the topic of Hotel & Restaurant Management. He published this ebook in 2012 in hopes of imparting some of his beliefs about housekeeping management onto others in the hospitality industry.
This publication comes in the form of a didactic essay in which Lambert argues on behalf of three key points that he believes are each a part of operating a housekeeping department efficiently. Each of those three points is elaborated on, either briefly or at length, and the reader can expect to come away with a better understanding of what to consider when planning housekeeping efforts.
This publication is not a full length book but rather closer to article-length and it can be read in one sitting. Those who wish to contact the author may do so through Facebook as Lambert has a group with over 200 members dedicated to his hotel management ebooks. That group can be found at the following link: