Far from being evil incarnate, as the prosecution painted Eichmann, Arendt maintains that he was an average man, a petty bureaucrat interested only in furthering his career, and the evil he did came from the seductive power of the totalitarian state and an unthinking adherence to the Nazi cause. Indeed, Eichmann's only defense during the trial was "I was just following orders."
Arendt's analysis of the seductive nature of evil is a disturbing one. We would like to think that anyone who would perpetrate such horror on the world is different from us, and that such atrocities are rarities in our world. But the history of groups such as the Jews, Kurds, Bosnians, and Native Americans, to name but a few, seems to suggest that such evil is all too commonplace. In revealing Eichmann as the pedestrian little man that he was, Arendt shows us that the veneer of civilization is a thin one indeed.