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What is a crucial conversation?

According to the authors, opinions vary, the stakes are high, and emotions run strong. This can involve ending a relationship, asking a friend to repay a loan, giving the boss feedback about bad behavior, critiquing a colleague's work, or giving an unfavorable performance review.

You have three choices about such conversations. You can avoid the conversations, face them poorly, or face them well.

This book focuses on the last, providing practical advice about how to keep your own cool while encouraging everyone else to do she same. You can save a lot of time in reading and understanding the book if you look at figures 10-1 through 10-4 beginning on page 182 before you get very far. It's a helpful overview of the authors' point of view.

The book's strengths come in the authors' sympathy with those who have trouble holding such conversations, the many examples and advice on how to deal with difficult situations.

The book's main weakness comes in a desire to encapsulate the key lessons into ACRONYMS like STATE and ABCs. While they are nifty acronyms, I couldn't remember what they stood for by the next page. Something more visual at each stage would have helped me out.

I also think that the book would have benefited from more advice on how to be empathic with the other people involved.

But if you normally handle such situations by running the other way, screaming or slamming the door, this book will help you develop much more constructive habits that will leave you feeling better about yourself.
0Kommentar|11 Personen fanden diese Informationen hilfreich. War diese Rezension für Sie hilfreich?JaNeinMissbrauch melden
am 26. Juni 2014
I have always been strong in communicating and interacting with people, I have had a lot of experience with different people, different cultures, strong emotions and ways to deal with them. When I started reading this book because of a recommendation, at first I thought "what new knowledge has this book to tell me?".

It took few dozen pages until I hit the 2nd (or 3rd?) chapter, which simply blew my mind with things I had never thought about. After that, the rest of the book was a page turner on every single page and I finished feeling somewhat enlightened. I started using the knowledge in the book right away and, who would've thought, hot topics became a lot less hotly debated and in the end, it has improved my relationships by a lot.

Thanks a lot for this amazing work!
0Kommentar|Eine Person fand diese Informationen hilfreich. War diese Rezension für Sie hilfreich?JaNeinMissbrauch melden
am 2. Dezember 2013
Hilfreiche Lektüre für alle, die Schwierigkeiten haben, in bestimmten Situationen ruhig und sachlich zu bleiben. Einzig die Verweise auf die Internetseiten ist etwas nervig.
0Kommentar|2 Personen fanden diese Informationen hilfreich. War diese Rezension für Sie hilfreich?JaNeinMissbrauch melden
am 16. Dezember 2012
Ich habe das Buch erst zur Hälfte gelesen, bin aber jetzt schon begeistert.

Das Buch ist sehr flüssig geschrieben, enthält viele interessante Beispiele, und macht einfach nur Spaß. Zudem sind die Tips und Techniken zur Gesprächsführung einfach und anschaulich beschrieben. Vieles davon konnte ich schon umsetzen; dabei habe ich gemerkt: es funktioniert. "Schwierige" Gespräche fallen mir jetzt leichter, und ich drücke mich auch nicht mehr davor.

Der Kauf hat sich also gelohnt!
0Kommentar|War diese Rezension für Sie hilfreich?JaNeinMissbrauch melden
am 28. Juli 2008
If you have engaged in any form of self-development, personal growth or change processes this book could be pretty boring (it was for me). It follows a standard principle of detection and processing of information. I am surprised the authors claim it took them 25 years to work this out, because most of the systems and technology they present is standard fare to me.

The writers do however have a nice way of putting the things together and introducing you in to using their system, which I think is good (the system). If you are new to the game of managing your processes and your world, this is a very nice way to start and I could see it being effective.
22 Kommentare|4 Personen fanden diese Informationen hilfreich. War diese Rezension für Sie hilfreich?JaNeinMissbrauch melden
am 22. Januar 2015
I have received the product in the described quality. The seller is reliable and recommandable. Nothing to complain about it.
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am 21. Februar 2016
Brilliant. Easy reading. Massive application to the real world office. I have since brought copies for all of my team.
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