am 31. Juli 2000
Many websites you surf into these days seem less than user-unfriendly--they seem openly user-hostile. If more web site designers made themselves more knowledgeable about usability in their design, everyone would benefit.
This book is a great introduction to web site usability. I've been interested in learning more about this subject but haven't been able to find a book (other than Jakob Nielsen's recent work) that puts all the pieces together. This book does that. The parts I found most useful were the chapter on "usability tools" and the chapters on heuristic evaluation and classical usability testing. The chapters on statistics and research design were a little on the elementary side for anyone with research or statistical background, but I can see how someone new to the topic could benefit.
The author has rather a strange sense of humor, but this keeps the material interesting--and let's face it, without a sense of humor this is pretty dry stuff. It's refreshing to read someone willing to crack a smile or give the reader a wink in such a usually arid subject. I highly recommend Pearrow's book to both novice and intermediate web site designers.
am 28. August 2001
Working in start up company is a hard thing. To convince the management, that there must be more than a vision and a web page to get success is the hardest part. No one could ever have believed, that web sites work on its own. The UCD nowadays a new magic keyword, is a strategic tool to get the right path to success. Mark Pearrow did not only talk about theory and "what could be", in spite he talks about the situation in modern companies and how easy it could be to do "usability". The book is a real handbook. Full of good stuff to read and to use (the CD ROM inside). And the content is ready to use for teaching the basics of usability to others. I think web conceptioner like me need more of these very good books.