Am höchsten bewertete kritische Rezension
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Wrong version of DSW, NO help from Amazon :-(
am 20. Dezember 2013
I ordered six chairs to Denmark and specifically chose this model as it specifies to be with filt gliders for hard Wood floors (Filzgleitern für Hartböden). However all chairs I received was instead delivered with hard plastic gliders for carpets on the feet. Despite repeated attempts to get in contact with Amazon to have this corrected easily by sending the filt gliders as a replacement (should be much cheaper than returning the chairs) I could never get a reaction. It makes you realize how rigid the system is, that your only option is to return all six chairs and even pay the return shipment at least initially. That is massive logistics and high cost to return six so large packets from Denmark to Germany.
In the end, I chose to go out and pay for spare filt gliders for an extra cost of €120 - which should have been included in the first place or fixed on my requests. I will NEVER Again buy large items through Amazon but go to the Merchant directly, then there's at least an option to have a dialogue with a human being to have Things like this correctly easily and flexibly, rather than returning all goods.
I can't recommend buying this chair as there's no way to be sure if you will have one type or the other of gliders.
(The chair itself is great, but if you don't know what you get for the Price you pay, shop somewhere else).