Gift Certificates Frequently Asked
QuestionsBuying a gift
Using your gift
all Terms & Conditions please click here.
How do I
order a gift certificate?
to our gift certificate
- Click the
Jetzt bestellen button for the type of
gift certificate you want to
(e-mail a gift certificate)
zum Ausdrucken (Print at Home)
- Brief-Geschenkgutschein (Send a gift certificate by
- Enter the desired gift certificate amount, a
personalized message and
delivery information if requested. Click on the button Zur Bestellung hinzufügen once you're done. Note about
multiple gift certificate orders: You can create up to 400 different
gift certificates at a time by clicking the Weiteren Gutschein
button. For further information on ordering a large number of gift certificates at once please click here.
- You will find a summary of your gift certificate orders in the Box Warenkorb für Geschenkgutscheine. Click the Zur Kasse
button when you are finished creating your gift
- Sign in with your
Amazon.de account e-mail address and password.
- Provide payment information for your purchase and click the
Weiter button. Note about
payment method selected:
Remember the payment method you used for your order. If you need to
print a "Print at home"
gift certificate or resend an
e-mail gift certificate, you'll be asked
to verify the payment method used
for the original purchase.
- Review your
order and click the Jetzt kaufen
button to complete your purchase.
send you an e-mail confirmation once you have placed your order.
What kind of gift
certificate can I order?You can send an email gift
certificate directly to the recipient
or a paper gift certificate by mail anywhere in the world. With
the option Zum Ausdrucken
you can even print your gift certificate at home. You can choose any
amount up to 500 EUR. There are no shipping costs.
You can view examples of our gift certificates at our gift certificate
the gift certificate arrive?
We ask for your
these are just estimates. We can not take responsibility for
delay or technical issues that might have an effect on the delivery.
- Als E-Mail (E-mail gift certificates): Generally
arrive within 15 minutes after the order was submitted.
- Zum Ausdrucken
(Print at Home):
You can print your Amazon.de gift certificate from the order summary in
("Your Account"). We'll display the
print button Gutschein(e) drucken when
certificate is ready. Printable gift certificates
are available to print shortly
after we process your payment. On
rare occasions, it could take up to
15 minutes before your gift certificate
is ready to print.
- Per Post (Gift card):
Usually will be delivered by mail within 1 to 3 business days after your order
Can I choose from custom or seasonal designs?
Certainly. If you buy a print-at-home or e-mail gift card from our gift cards
page, we'll present you
with a selection of available
designs. During the purchase
process, you will have the possibility to choose one of our designs with Gutschein mit unserem Motiv. You'll see a list of
available design categories. When you find one you like, click the Auswählen button and resume
placing your order.
You can also upload your own image if you choose Gutschein mit eigenem Motiv. Click Durchsuchen to browse and upload your own image:
can I use my gift certificate?
All gift certificates are valid until the
end of the 3rd year
after the purchase. The expiry date will be stated at your gift
How do I
print a gift certificate at
When you choose the
"Gutschein zum Ausdrucken" (Print at Home)
option for your Amazon.de gift certificate, we create a PDF
certificate specific to your order that you can access and print
from the Order Summary in Mein
You must have Adobe Acrobat Reader installed on your
computer to open and print PDF files. Please note that we only accept
Credit Card and Direct Debit as a payment method.
To view your gift certificate Order Summary in
Select one of the
three ways listed below to access your gift
certificate Order Summary where the print button
Gutschein(e) drucken appears.
- Thank You
A link to "Bestellung ansehen und Gutschein(e)
drucken appears on the order
- Gift certificate Ready
When your gift certificate is available
for printing, we'll send you an
e-mail to let you know it is ready. The
e-mail contains a URL that goes
directly to the gift certificate Order Summary
in Mein Konto (Your
- Mein Konto
You can navigate to the Order Summary
by visiting Mein
Konto clicking the LOS button
next to "Offene und kürzlich versandte Bestellungen" and clicking on
the Bestellung ansehen button on the gift
your gift certificate:
- Visit the order
Summary in Mein
- On the gift certificate
Order Summary, click the Gutschein(e)
button. If the button isn't
available, your gift certificate is still
processing. If you wait a few
minutes and refresh the page, the button should
- Verify the payment method used for
the purchase. You will not be charged again
for the purchase, but the payment method
verification is a required security
step before printing your gift
- Click the
button on the gift certificate
screen. Your gift certificate will
download, open, and print in Adobe Acrobat
When you enter a payment method at the time of order, the
and card number you enter should exactly match the
the card you are using, including spaces and periods for initials. Then, when you are asked to verify the payment method used
for the printable gift certificate, the name and card number
exactly match the information you entered at the time of
(which should also exactly match the information on the physical
card). If you enter variations of the name anywhere during
process, you may encounter problems verifying your payment
printing your gift certificate. If you are uncertain about how
the name appears, you can view the cardholder name as you
it by clicking on the "Bankeinzug oder Kreditkarte löschen"
the Payment Settings section ("Zahlungseinstellungen") of
can print your gift certificate as many times as needed, but
code it contains can only be redeemed once. When the gift
certificate has been redeemed to an Amazon.de account, the
Gutschein(e) drucken button will no longer
be available in the Order Summary.
Can I order
a large number of gift certificates at
once?You can create up to 400 gift cards on the same order and also combine our different kinds of gift certificates: E-mail gift certificates, Print at Home and Paper gift certificates.
- To send multiple gift cards in the same amount to the same address (e-mail or physical address), change the "Anzahl" (Quantity field) on the order form.
- To send gift cards in varying amounts, or with different designs, messages, or "an" and "von" ("to" and "from") information, fill out the order form and click "Zur Bestellung hinzufügen" ("Add to order") for each different gift card you'd like to buy.
- To send identical e-mail gift cards in the same amount to multiple e-mail addresses, choose the "An weitere Personen schicken" ("Send to more people") link on the order form and enter the e-mail addresses into the space provided (separated by commas or semicolons, or with each address on a new line).
If you are a company you can
The minimum spend requirement for each corporate order is 5.000
information on corporate gift certificates
Help! The Amazon.de gift certificate
I ordered didn't arrive.
If you purchased a gift card that was sent via mail or e-mail and it doesn't arrive, you can follow the instructions below for resending your gift card. Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from Amazon.de. We also recommend checking the spelling of the e-mail-address. You can resend any unredeemed gift certificate.
To resend a gift card you purchased:
The new gift-certificate will have a new claim code. Please note that the former claim-code will therefore no longer be valid.
- Go to
Konto (Your Account).
- Sign in using the
e-mail address and password associated with your Amazon.de
- Click "Erneut versenden" (resend) on the
Order Summary of your gift certificate order.
- Review the information regarding the gift card to be resend and follow the instructions on the page.
How do I
use my gift
your 14-digit claim code on the gift certificate you received.
If you're not ready to make a
purchase: You can redeem and credit the gift certificate to
- Go to Mein
- Click Geschenkgutschein-Guthaben
prüfen und Geschenkgutscheine einlösen .
- Sign in with your e-mail address and
- Enter your claim code and
click Weiter. Your funds will automatically
be applied to your next
If you're placing an
order through the Shopping Cart: Enter the claim
code on the order form on the last page
Fertig and click
If you want to use
more than one claim code: Enter
the first claim code and click Einlösen.
Enter the next claim code and click
Einlösen. Continue the same way
with further claim codes.
If you're placing an order with 1-Click:
Click the "Bestellung ansehen oder ändern" button that you
see after clicking the "Jetzt mit 1-Click kaufen" button:
Then, enter the claim code in the Payment section
("Zahlungsdaten") on the next page and click
accidentally deleted my gift certificate. What can I
us with the following
- order number (if
- email address (used
by the giver when ordering the gift certificate)
- e-mail address to which the gift certificate was
case you do not have sufficient information or we can not find
the gift certificate order in our system we will ask you to
contact the giver directly.
I'm having trouble using my gift
certificate. What's happening?
the claim code is not accepted there could be several
most common reason is a simple typing error when entering
claim code. We recommend to copy and paste the claim code
the appropriate field as this is most simple and safe.
Your gift certificate might have expired.
Please review the expiry date stated on your gift certificate.
your gift certificate was issued by another Amazon Site e.g.
Amazon.com, Amazon.co.uk, Amazon.fr, Amazon.ca, Amazon.co.jp
Amazon.cn. In this case you can not use your gift certificate at
Amazon.de but only at the website the gift certificate was
Are you receiving an error message
that says the
gift certificate has already been redeemed? Once you've entered
the claim code on our site, we'll keep the balance in your account
for use on future purchases, and you don't need to enter the
claim code again. To confirm that the funds are already on your
account, check your current gift certificate balance through Your
Account. If the funds don't show up there, you might have
than one Amazon.de account; please contact
If none of these reasons
applies to your gift certificate, please check whether you
comply with the terms
& conditions for redeeming gift
What happens to the rest of my gift
certificate if I don't use it all at
you've entered the claim code on our site, we'll keep the
in your account for use on future purchases, so you don't
enter the claim code again when you place your next order.
be aware that the original expiration date applies to any
When you place your next order, you should see the
certificate funds reflected in the cost summary. If the
don't show up there and your gift certificate hasn't expired,
might have more than one Amazon.com account. Please contact
happens to the delivery costs when I redeem a gift
a gift certificate does not have an influence on shipping
If delivery is free it will stay free even if you're using a
certificate. In return, should you need to pay a delivery fee
your gift certificate funds can be applied as well.
still use my gift certificate after I returned the
you return an order that was paid by a gift certificate we
add that amount to your account and keep the funds for you until
you place your next order. Any available gift certificate balance can
be viewed at Mein
When you place your next order you can see the gift
funds being deducted at the last page "Fertig" of the order form.
(Please use the shopping card method and not the 1-click option
to place your order.)
As the claim code has been saved at your account already you
do not need to enter it again. Please be aware of the expiry date of
your gift certificate.
Can I use
my gift certificate for orders at Amazon.de Marketplace or with other
Gift certificates can be used for orders at Amazon.de Marketplace, at Amazon.de Warehouse Deals or with other sellers.
I use my gift certificate for an order I already
It is possible to apply a
gift certificate to an open order after
you've placed it as long as the shipping process has not
to topFind out all about Ordering and Using Amazon Gift Certificates
- Click the "Mein Konto" button at the top of any
page on our website.
"Los" next to "Offene und kürzlich
versandte Bestellungen" and log into
the order is displayed as "Noch
nicht versandte Artikel", click the
"Bestellung ansehen oder ändern" button.
- Under "Zahlungsdaten" you will see a space to enter your
code next to "Möchten Sie einen
Geschenkgutschein einlösen?". When you've typed in the code, click