International Shipping - Important Information

Amazon.de gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the deliver address for your order.

Note: Items from Amazon Marketplace cannot be shipped to all international countries. Please find more information on our help-page Ordering from a Marketplace Seller.

The shipping rates for orders with Amazon.de or the shipping rates for orders with Amazon.de Marketplace depend on the destination country of your order.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. For further details, read about Restrictions (which apply to all international shipments) and Import Fees Deposits (which apply to International Express Shipping only.)

Restrictions

The following items can be shipped to almost all destinations outside Germany:

  • Books
  • DVDs
  • Music
  • VHS videos

Additionally, some consumer electronics items (Foto & Elektronik), items from our shops apparel, shoes, sports, jewelry, watches, automobile, kitchen, home improvement, office products, musical instruments toys, lawn and garden may be not be available for shipping to all countries. Please find more information on shipping restrictions on our help page Länderspezifische Lieferbeschränkungen (in German).

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Amazon.de, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please find more information about products restricted for international shipping on our help page Produktspezifische Beschränkungen (in German).

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require us to state the value of the gift item directly on the package.

Returns & Replacements

The above terms (including, if applicable, terms related to the Import Fees Deposits also apply to any replacement product we might ship (in our discretion) if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.

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Customs, Duties, and Taxes

The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

For your convenience, when we use International Express Shipping to the above listed countries, Amazon EU Sarl will estimate and collect an Import Fees Deposit (Vorauszahlung der Importgebühren), and such funds will be used by the carrier to pay the Import Fees on behalf of you (or the recipient) to the appropriate authorities of the destination country. If applicable, you authorize us to designate a carrier to act as your agent to clear the merchandise with the relevant customs and tax authorities in the destination country; in the case of gifts or other purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.

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Import Fees Deposit (Vorauszahlung der Importgebühren)

Orders that are shipped to countries outside of Gemany may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees" - "Importgebühren"). For your convenience, when we use International Express Shipping to eligible countries, Amazon EU Sarl will estimate and collect an Import Fees Deposit, and such funds will be used by the carrier to pay the Import Fees on your behalf (or on the recipient's behalf) to the appropriate authorities of the destination country.

Read the Terms and Conditions for more information about the Import Fees Deposit.

  • Which products does the Import Fees Deposit apply to?

    Eligible items sent via International Express Delivery will have an estimated Import Fees Deposit (Vorauszahlung der Importgebühren) applied to the order. Orders for some types of products may only be sent via International Express Shipping and to certain eligible countries. Orders for books, music, videos, or DVDs that are shipped via Standard International Shipping will not include an estimated Import Fees Deposit.

  • What if the actual Import Fees are less than the Import Fees Deposit I was charged?

    If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax jurisdiction of the destination country) are less than the Import Fees Deposit Amazon EU Sarl estimated, we will automatically refund the difference to the payment method you used for the order. We will send you a notification e-mail to confirm the amount of the refund.

  • What if the actual Import Fees are more than the Import Fees Deposit I was charged?

    You will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated.

  • How do you estimate the amount of the Import Fees Deposit?

    We use third-party software to determine the duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.

  • How can the estimated Import Fees Deposit differ from the actual Import duties and fees payable?

    Customs regulations and tax rates applicable to certain goods may change. Also, customs officials in various countries and regions may differ on the proper classification of goods.

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