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When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no-one could tell them. No-one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge. Authors Thomas H Davenport and Laurence Prusak assert that learning how to identify, manage and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy.
Working Knowledge examines how knowledge can be nurtured in organisations. Building trust throughout a company is the key to creating a knowledge-orientated corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organisations. --Jake Bond -- Dieser Text bezieht sich auf eine andere Ausgabe: Taschenbuch .
Amazon.com
When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no one could tell them. No one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge. Authors Thomas H. Davenport and Laurence Prusak assert that learning how to identify, manage, and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy.
Working Knowledge examines how knowledge can be nurtured in organizations. Building trust throughout a company is the key to creating a knowledge-oriented corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive, and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil, and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organizations.
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Einleitungssatz
KNOWLEDGE is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree. Lesen Sie die erste Seite
Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis | Rückseite
KNOWLEDGE is neither data nor information, though it is related to both, and the differences between these terms are often a matter of degree. Lesen Sie die erste Seite
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1 von 1 Kunden fanden die folgende Rezension hilfreich
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I have to say that the only frustrating thing about reading this book was the fact that I had not done it before. In addition to addressing important, acute issues, Davenport and Prusaks are good writers and base their approach on practice and solid cases (including examples from 39 organisations) instead of abstract theories. The point is, most of existing knowledge management literature has its head in the clouds, forgetting the actual work environment, where the knowledge managed is born and used.
The one thing that may feel alien from a Scandinavian perspective is the weight the authors' put on the so called "knowledge markets". That is, their approach to knowledge management is a strict application of market economy. While this opens some interesting perspectives and offers an applicable framework, it is, in my view, too simplistic. The authors do mention altruism as one of the possible motivations of knowledge sharers and exclaim: "Such people do exist ... We all know individuals who simply like helping" but the authors seem to have difficulties understanding such individuals. I have to give them credit, though, as they note that attitude to altruism is at least partly a question of national culture.
1 von 1 Kunden fanden die folgende Rezension hilfreich
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While this book summarized the concept of working knowledge with thoughtfulness and communicated these concepts clearly, it is not a comprehensive step-by-step instruction guide for knowledge management. Also, the book examples from organizations seemed more like a portfolio of successes or resume of experiences by the authors rather than serving as a means to more clearly covey working knowledge in action. While the examples did allow the reader to delve into more areas of working knowledge and better understand it in action, the parallel of how one would implement such strategy in one's own workplace was not nearly explored. All that being said, I thoroughly enjoyed the book and feels it serves a good, basic introduction into working knowledge. It covers what knowledge is, who has it, who uses and needs it, what skills are necessary to form and manage it, cultural and other issues related to knowledge management, ways to incorporate it (with or without technology) into the workplace, and what measurements can be used. The measurements area was a little weak. But, again, the absence of true measurement analysis and instruction remind the reader that this is a book intended for a solid look and understanding of knowledge management--not a comprehensive guide for implements and assessing it within an organization. This book provides the information that might persuade someone to value and seek knowledge management. Additional reads and study would be required in order to master it.
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If you are like most people, you are a victim of "stalled" thinking about how to make knowledge transfer work better in your organization. As the authors point out, many people believe things that will not work in practice, such as "build it and they will come" from a technology resource sharing perspective that all one needs to do is have the resource available. Unlike the theory about knowledge management, Davenport and Prusak have investigated many organizations to learn what does and does not work. Unlike some books that are no more than a few case histories strung together, the authors concisely use examples to examplify the key points of what they have learned. In their parlance, this book is full of "knowledge" rather than just "information" or "data." They are also astute observers, and notice things that many might miss. A key example of their astuteness is the observation that those who are expected to share must be given some meaningful incentive to do so. In these days of downsizing, rightsizing, etc., those with knowledge often see that knowledge as a security blanket for an economic livelihood. You have to provide some incentive to share that matches or exceeds the incentive to hoard knowledge. You need to read and understand the lessons of this book if you want to get further along in using the knowledge that is available (both in and outside of your company) to achieve greater results. A terrific book on the related subject of how to create new knowledge and use that knowledge to then create much greater results is "The 2,000 Percent Solution."
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Don't miss out on Working Knowledge
Your company is thinking about implementing knowledge management, then "Working Knowledge" is the place to start your research on this topic. Lesen Sie weiter...
Veröffentlicht am 27. Juni 2000 von Klaus Bauer
First Great Book of Best Practices for Knowledge Management
Although knowledge management is an irresistible concept, your progress in this area is anything but assurred. Lesen Sie weiter...
Veröffentlicht am 11. Mai 2000 von Donald Mitchell
Great Introduction to KM
I found Davenport's work to be of enormous value as I begin my work in the KM area. This is the first book you should read on KM -- it is concise and provides a very good... Lesen Sie weiter...
Am 24. Januar 2000 veröffentlicht
Apt and concise introduction to knowledge management
Very readable. Real examples of experiences of todays' organisations (across industry) Clear definitions and explanations of commonplace buzz words. Lesen Sie weiter...
Am 9. September 1999 veröffentlicht
At 178 pages it packs a big punch
Short and to the point. This book can be read in one night and will make you think for many more.
Am 26. August 1999 veröffentlicht
Best of the bunch!
I ordered four books on the subject of Knowledge Management. One was thrown away. THIS ONE has become required reading in our department.
Am 18. Juni 1999 veröffentlicht
A best book to start with - on Knowledge Management
This book has a simple approach and giving a very clear information on what Knowledge Managment is all about. Lesen Sie weiter...
Am 7. Mai 1999 veröffentlicht
knowledgement management
about our memory over this them
Am 2. März 1999 veröffentlicht
Lots of Info, little "Knowledge" and action
This book was a disappointment. It included lots of discussion on knowledge management, but had only a few, weak examples of success stories. Lesen Sie weiter...
Am 1. März 1999 veröffentlicht
The best book on KM basics
This is the best book that forms the very basis for most of the underlying ideas that the knowldge management community is building further on. Lesen Sie weiter...
Veröffentlicht am 1. November 1998 von Amrit B. Tiwana
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