Windows Small Business Server 2008 provides all the tools small companies need to improve collaboration, enhance productivity, and manage and secure all their information. In this book, a team of leading SBS experts brings together the in-depth knowledge and real-world insights you need to make the most of this state-of-the-art product. Microsoft Most Valuable Professionals Eriq Neale and his colleagues cover every facet of planning, deploying, and managing SBS 2008. The authors begin by showing how to install and configure SBS 2008 for maximum efficiency, performance, and ease of administration. You'll learn how to securely utilize SBS 2008's comprehensive Internet, file, and print services; simplify and automate both server and workstation management; and take full advantage of both SharePoint collaboration and Exchange communication tools. This book is packed with expert tips, tricks, and troubleshooting techniques drawn from the authors' unsurpassed experience helping companies succeed with SBS. Whether you're a full-time IT professional or a power user who's managing SBS in your spare time, it will be your most valuable resource. Detailed information on how to...*
Plan, install, configure, and customize SBS 2008 in any environment *Set up and manage SBS 2008-based networks, Web access, and collaboration--including SharePoint Services 3.0 *Leverage Remote Web Workplace and other advanced remote access solutions *Manage email and other communications with SBS 2008's built-in Microsoft Exchange Server 2007 *Centrally control Windows Vista, Windows XP, and other clients *Seamlessly integrate Macintosh computers into your Windows network *Protect your servers and workstations against both internal and external threats *Prepare backups and disaster recovery plans you can actually use in an emergency *Streamline and automate administration using Microsoft PowerShell Foreword xxvii Introduction 1 Book Overview 2 Part 1 Introduction and Setup Chapter 1 Welcome to Small Business Server 2008 5 History of the SBS Product 5 BackOffice Small Business Server 4.0 6 BackOffice Small Business Server 4.5
7 Microsoft Small Business Server 2000 7 Microsoft Small Business Server 2003 8 Essential Server Solution Family 9 Features of SBS 2008 9 Communication 9 Collaboration 10 Protection 11 Expansion 12 Limitations of SBS 2008 13 Hardware Limitations 13 Software Limitations 14 Support for SBS 2008 14 Community Support 14 Online Support 15 Official Product Support 16 Chapter 2 Planning for the SBS 2008 Deployment 17 Knowing the Client Base 17 Understanding How the Server Will Be Used 18 Planning for Correct Licensing.
19 Planning the Hardware 22 Planning the Network 23 Changes in Network Options from Previous Versions 23 Connection to the Internet 23 IP Address Ranges 24 DHCP Configuration 25 Public and Private Domain Names 26 Planning the Storage Layout 26 Changes in Storage from Previous Versions 27 Multiple Partitions Versus Multiple Spindles 27 Minimum Partition/Spindle Sizes 28 Fault Tolerance 29 Backup Technologies 32 Chapter 3 Installing and Configuring SBS 2008 35 Preparing for SBS 2008 Installation 36 Collecting Information for the Setup Process 36 Configuring the Internal Network 37 Disabling DHCP on the Network 37 Installing SBS 2008 38 Collect the Initial Setup Data 38 Prepare the Disk Infrastructure 38 Complete Setup 40 Performing the Initial Configuration of SBS 2008 45 Run the Connect to the Internet Wizard 45 Install Security Updates 48 Run the Set Up Internet Address Wizard 48 Complete Other Setup Tasks 54 Troubleshooting SBS 2008 Installation Issue 57 Log Files 57 Setup Issues 57 Known Installation Issue 59 Part 2 Managing Network and Web Configuration Chapter 4 DNS, DHCP, and Active Directory Integration 63 Understanding the Role of DNS and DHCP 63 Native Tools 64 Preparations and Caveats 67 Default Configuration of DNS and DHCP 67 Securing DNS and DHCP 70 Securing DNS 70 Securing DHCP 71 New in SBS 2008 72 Adding DNS Records 75 Reserving IP Addresses in DHCP Server 76 Troubleshooting 78 Event Log Errors 78 Dcdiag 79 Ping 80 NSLookup 81 Can't Resolve a Host or Web Site Name 81 ISP's DNS Server Is Down 82 DNS Returns a Bad Location 82 Curse of the Hosts File 82 There's a Rogue DHCP Server 82 Chapter 5 Internet Information Services 7.0
85 The Web Sites Under the Hood 85 External-Facing Web Sites Included with SBS 2008 86 Internal Web Sites Included with SBS 2008 86 Additional Web Sites That Can Be Combined with SBS 2008 87 Protecting the Server 87 Default SBS Web Sites 88 Integration with SharePoint 89 Configuring the Default SBS Web Sites 89 Settings for the Default Web Site 95 Settings for the SBS SharePoint Site and for the SharePoint Central Administration v3 96 Settings for the SBS Web Applications and Windows Server Client Deployment Applications 97 Settings for the WSUS Administrator Web Site 98 Protecting Web Site Configuration 99 Backup and Recovery of Metadata Information 99 The Appcmd Command 100 Backing Up the Web Site Configuration 101 Using System State Backup 103 Backup and Recovery of Web Sites 104 Configuring Additional Web Sites 104 Managing SSL Certificates in IIS 106 Understanding the Default Certificates 107 Deciding When to Use a Third-Party Certificate 107 Working with Third-Party Certificates 108 Requesting and Installing a Third-Party Certificate with the Add a Trusted Certificate Wizard 108 Manually Requesting and Installing a Third-Party Certificate 110 Integrating External Web Publishing 116 Troubleshooting IIS 117 Service Unavailable 117 Server Not Found.
118 Chapter 6 Remote Web Workplace and Other Remote Access Solutions 121 Understanding the Role of Remote Accessibility Solutions in SBS 2008 121 Remote Web Workplace 122 VPN 126 RDP 126 Managing and Using Remote Web Workplace 128 Managing the Remote Web Workplace Interface 128 Using the Remote Web Workplace Interface 133 Managing and Using VPN 136 Managing VPN 136 Using VPN 140 Managing and Using Remote Desktop 141 Managing Remote Desktopv 141 Using Remote Desktop 152 Securing Remote Access Solutions 159 Network Security 160 Password Security 161 Troubleshooting Remote Access Solutions 162 RWW Access Issues 162 VPN Access Issues 163 RDP Access Issues 163 Chapter 7 SharePoint and Companyweb 165 Understanding the Role of SharePoint and Companyweb in SBS 2008 166 Companyweb's Components 166 What's "In the Box" with SharePoint? 167 Understanding the Default Settings of SharePoint and Companyweb 173 Companyweb Port Settings 173 Companyweb Mobile Settings 173 SharePoint Default URL Mapping 174 Default Program and Data File Locations 175 Customizing SharePoint and Companyweb 176 Merging Data from an Existing WSS 3.0
Site into Companyweb 177 Developing a Data Protection Plan for SharePoint and Companyweb 180 The Recycle Bin 180 Backup and Restore with Native SharePoint Backup 181 Backup and Restore with Small Business Server Backup 183 Troubleshooting SharePoint and Companyweb 185 Event ID Error Message 10016 Is Logged in the System Log After You Install Windows SharePoint Services 3.0 185 Migration 186 Part 3 Managing E-Mail Chapter 8 Exchange Management 191 Default Mail Configuration 193 Mail Hygiene 194 Preventing the Reverse NDR Attack 197 Configuring Recipient Filtering 198 SMTP Tarpitting 198 Hosted Anti-Spam Solutions 199 Getting Your Mail Delivered 200 How Mail Gets Delivered 200 Ensuring Delivery 200 The Windows SBS POP3 Connector 203 How Does the POP3 Connector Work?
203 Limitations of the POP3 Connector 204 Setting Up the POP3 Connector 204 Receiving Mail for Multiple Domains 206 Adding Additional E-Mail Domains 206 Routing Mail for a Non-Authoritative Zone 212 Cohosting Multiple Organizations on a Single Server 215 Getting Information About Mailboxes 217 Managing Limits 218 With the GUI 218 Setting Limits with PowerShell 221 Using Transport Rules 222 Setting Up Disclaimers with Transport Rules 222 To Create Copies of E-Mails 223 Archiving Mail 224 Using SharePoint Libraries 224 Using Exchange Journaling 225 Troubleshooting Exchange Management Issues 230 Troubleshooting Outbound Mail Delivery 230 Troubleshooting the Content Filter 235 Troubleshooting POP3 Connector 237 Chapter 9 Exchange 2007 Client Connectivity 241 Choosing the Right Exchange Client 242 Outlook 2007 243 What's New in Outlook 2007 243 Installing Outlook 2007 244 Configuring Outlook 2007 245 Cached Exchange Mode 247 Outlook Anywhere 252 How Outlook Anywhere Works 253 Configuring Outlook Anywhere 253 Outlook Web Access 2007 258 Improvements in Outlook Web Access 2007 258 Using Outlook Web Access 2007 259 E-Mail Certificates in OWA and Outlook 2007 263 Remote File Access in OWA 2007 264 ActiveSync 265 Different Versions of ActiveSync 265 Windows Mobile Devices 266 iPhone 270 Palm Devices 272 Troubleshooting Exchange 2007 Client Connectivity 272 Troubleshooting Auto Account Setup 273 Troubleshooting Cached Exchange Mode 273 Troubleshooting Exchange 2007 ActiveSync 274 Chapter 10 Exchange Disaster Recovery 277 Understanding the Exchange Database Structure 278 Exchange Storage Groups 279 Extensible Storage Engine (ESE) Databases 281 Circular Logging 283 Checkpoint File 283 Transactions 284 Understanding Exchange Backup Methods and Requirements 285 Online Backup 286 Offline Backup 287 Security Permissions 288 Configuring Deleted Item and Mailbox Retention 289 Using Local Continuous Replication 290 Using Windows Backup 294 Using Export-Mailbox 295 Using ExMerge 296 Other Backup Solutions 298 Recovering Exchange Databases from Backup 298 Events Req
Eriq Oliver Neale is the owner of EON Consulting (http://www.eonconsulting.net), a small business technology consulting practice in Denton, Texas, and a partner in Third Tier (http://www.thirdtier.net), an organization that provides escalation support for IT organizations around the globe. He is an internationally-recognized Small Business Server expert, and has been awarded the Most Valuable Professional designation for Small Business Server since 2005. Eriq was the lead author for Microsoft Small Business Server 2003 Unleashed, and his other writing credits include contributions to The Internet Unleashed 1997, Windows 2000 Server System Administrator's Handbook, E-mail Virus Protection Handbook, and several books in both the 2000 and 2003 series MCSE exam preparation series. Eriq is a 20+-year veteran in the IT industry, getting his start with DOS 2.1 and Novell 1.1. Over the course of his career, he has worked with various operating platforms (Microsoft, Apple, Novell, UNIX, Linux, VAX, AS/400), and he has focused on providing integration solutions for differing platforms. He has worked for small organizations, as well as Fortune 500 companies. Eriq's introduction to the Small Business Server product line came in a one-year stint supporting the product for Microsoft Product Support and Services in Las Colinas, Texas. Since then, he has been focusing on providing solutions to make running and supporting SBS easier. In addition to writing, Eriq maintains two blogs, one technical (http://simultaneouspancakes.com/Lessons) and one business-focused (http://msmvps.com/blogs/onq), and hosts a technology-focused weekly Internet radio program for small business owners (http://www.eoncall.com). He speaks regularly at industry conferences and user groups on a variety of SBS-related topics. Eriq is a native Texan and makes his permanent residence in Denton. He is married, and he and his wife have a menagerie of animals for children. When not writing, blogging, or speaking about technology, he can be found attending baseball and women's college basketball games, writing and recording music, or reading mysteries. Amy Babinchak has officially been in IT since 1994 and unofficially for 10 years prior. Like many IT professionals, she started out helping people around the office and in the college dorm to build and use computers. Her knowledge grew from MS-DOS and the early PC applications into a full-time career, when she made the switch from professional environmentalist working from grant to grant into the world of enterprise IT support. In her career, she has supported MS-DOS, Windows 3.11, Novell, and Mac OS, all the way on up to the current versions. Having started her career in enterprise support, Amy noticed that many small businesses were languishing with poorly conceived networks and lack of consistent support. Excessive travel coerced her into opening her own business in 2000. Amy is now the President of Harbor Computer Services (http://www.harborcomputerservices.net) to serve small businesses in the metro Detroit area and a Managing Partner in Third Tier (http://www.thirdtier.net), which provides escalation support services to IT organizations around the world. Harbor Computer Services has been recognized as a Small Business Specialist (SBSC). Amy actively participates in two local user groups and several online newsgroups. She has spoken at local and international conferences on SBS technical and security topics, including SMB Nation and SMB Summit. Amy is a Forefront MVP and has contributed her technical writing skills to Microsoft SBS 2003 Unleashed and various web sites. When these things don't keep her busy enough, she provides remote support services for small business consultants using ISA. Amy firmly believes in maintaining work-life balance and has designed her company around this concept. She practices what she preaches by spending as much time as possible on her sailboat, cruising northern Lake Huron. Steve Banks is a speaker, author, and consultant focusing on the small business space and Windows Small Business Server. With more than 17 years in computer technology fields, he is also the founder of the Puget Sound Small Business Server User Group and president of Banks Consulting Northwest Inc. Steve has collaborated with Microsoft, Forbes, and Hewlett-Packard on white papers and case studies focusing on TechNet, Small Business Server 2000, and Windows Small Business Server 2003. Timothy Truman Barrett is cleverly disguised as a mild-mannered geek. He actually is a happily married man with his lovely wife of 18 years, Dayna. They have two wonderful daughters, Stephanie and Lauren, who are also lovely. And Tim hates monkeys. A lot. Obsessed with building things from Lincoln Logs and Tinker Toys almost from birth, Tim finally got his first computer at age 15--an old used TRS-80 Model I. It had no instructions or manuals, but by trial and error, he figured out how to make it work. He also learned BASIC and spent the entire summer bugging his mother and six siblings by constantly showing them all the "cool" stuff he could do with it. After studying computer aided drafting (CAD) and physics at Louisville Technical Institute, he went to work in the healthcare industry and then moved into information technology. As a veritable jack-of-all-trades, Tim has worked with just about everything: sewing machines, table saws, X-ray machines, IBM mainframes, phone systems, servers, PCs, and the occasional backhoe. At age 39, Tim is currently a Microsoft Certified Professional, a Microsoft Small Business Specialist, Microsoft SBS MVP, and the founder of the Kentucky Small Business Server User Group (KYSBSUG). His motto is, "No Geek Left Behind." He also has strong religious values as one of Jehovah's Witnesses. Susan Bradley blogs at www.sbsdiva.com (http://www.sbsdiva.com) and writes on patch management issues for Brian Livingston's Windows Secrets newsletter. In addition to being one of the writers on this book and Windows Small Business Server 2003 Unleashed with Eriq Neale, she has been a contributing author to the Windows Server 2008 Security Resource Kit, and she has been a contributing author for Harry Brelsford's SBS 2003 Best Practices book. Dean Calvert is owner and managing director of Adelaide-based Calvert Technologies (www.calvert.net.au), a Microsoft Gold Certified Partner, and South Australia's first Small Business Specialist. For more than 13 years, Calvert Technologies has been one of Adelaide's leading providers of IT solutions and services in the SMB market. Dean has presented at SMB Nation (Seattle and Redmond), Microsoft ANZ Partner Conference (Sunshine Coast), Microsoft Worldwide Partner Conference (Boston and Denver), and TechEd (Gold Coast and Sydney). He often works with Microsoft to present at partner and customer events throughout Australia. In October 2004 Dean became a Microsoft MVP (SBS) and was selected as Australia's first Small Business Specialist Community Partner Area Lead for the 2007-2008 year. Dean also facilitates the Adelaide SBS Users Group (www.sbsusers.net) which has been running since July 2003. Dean is extremely fortunate to be the husband of Vivienne and father of Reece and Brittany, who regularly pull him away from his computer to show him what life really is all about. Cris Hanna, BS, SBS-MVP, is the only remaining original SBS MVP, first recognized by Microsoft in 1997. Cris holds a Bachelor of Science in Computer Information Systems and in Management from Park University. Cris is the owner and principal consultant of Computing Possibilities Unlimited in Belleville, IL and focuses on Small Business Customers and consumer support. With over 20 years experience in IT, ranging from enterprise to single users, you can typically find Cris regularly posting in the Microsoft Public Newsgroups specifically focused on Small Business Server. Cris is the founder of the St. Louis area Small Business Solutions Group, made up of Microsoft Partners who focus on providing software and services to small business. Kevin James is a solutions architect with more than 15 years of IT consulting experience in Microsoft technologies. He provides services and solutions to large international corporations and small business entities alike through organizations like Microsoft Consulting, HP Services, and his own consulting company. Kevin James is now in his second consecutive year as a Microsoft Small Business Server Most Valuable Professional award recipient. Jeff Middleton is well recognized worldwide in the Microsoft Small Business Server (SBS) community, known as a speaker, author, advisor, and technical community leader. Microsoft has awarded him each year since 1999 with the prestigious Small Business Server Most Valuable Professional recognition. Based upon 20 years of experience as a consultant and system integrator in small business and vertical market applications, he's operated his own business located in New Orleans since 1990. Jeff's name is now synonymous with Swing Migration, the worldwide SMB consultant's choice of methodology for SBS Server replacement. He founded SBSmigration.com in 2004, providing a technical mentor and training product as a project consultant to consultants. His work is both published and cited in books and trade journals. As an expert in disaster recovery, domain migration, and a full-range of topics on the SBS and Windows platforms, Jeff travels constantly as a popular speaker. He has presented at conferences internationally including the Microsoft Partner Program, Tech Ed, SMBTN, ITA, and SMB Nation, as well as lending his support in person as a guest speaker to more than 50 local IT Pro groups of all sizes in North America, Australia, and Europe. Starting in 2007, he launched the SBSmigration.com IT Pro Conference held annually during May in New Orleans, offering a unique discussion forum for experts in SMB business and technology. David Shackelford works for himself as an instructor and gun-for-hire for Exchange, Windows Server, and SBS-related projects. He plans deployments and migrations, conducts audits, and troubleshoots E...