Here's the basic situation: Jensen contacted several hundred people and invited each to compose a letter to a loved one...or to several, perhaps children or grandchildren. BUZZ eventually generated several thousand submissions. (Mine was among them but not selected.) Jensen requested that each letter respond to a very basic but critically important question: "What would you tell your kids or your grandkids or dearest friends about what really matters at work?" Presumably the letters would share life lessons learned from poor choices made as well as greratest achievements, proudest moments, regrets, current concerns, hopes and dreams, etc. Everyone knew that her or his letter could perhaps eventually appear in print.
Jensen carefully read and re-read all the letters received, eventually selecting 64 for inclusion in this book. He then organized them within five "Discovery" sections:
1. Finding Yourself
2. Finding the Lessons to Be Learned, the Questions to Be Asked
3. Finding the Choices Which Really Matter
4. Finding the Courage to Choose
5. Finding Joy, Serenity, and Fulfillment
Jensen is correct: "In their letters, we see ourselves" and "In their struggles, we see our own."
In his recently published Creating the Good Life, James O'Toole explains what we can learn about "getting it right" from a Greek philosopher, Aristotle, who lived almost 2,400 years ago. In one of the most interesting sections in his book, O'Toole's discusses what he calls "The Deathbed Test": "Aristotle's test of true happiness is the degree to which one is free of deathbed regrets about his or her unfulfilled potential. He says that the realization at the end of one's days that 'I coulda, woulda, shoulda and mighta' is the definition of unhappiness. When Gandhi was in his forties and engaged in the practice of business law, he asked himself what he was likely to be able to say about his life at the end if he continued on his present course. He then decided to change his life and to realize his full potential."
O'Toole then explains that Aristotle offers "a useful set of questions that serve us as a self-assessment of whether our current actions and goals will ultimately lead to satisfaction with our life as a whole. The bottom line is that the time to start planning for a happy and fulfilling future is now, the perfect time to start asking 'what's next?' In my experience, Aristotle offers a lot more useful and practical advice than is found in most of the texts we assign in business school."
I thought about O'Toole's comments as I read this book. Both he and Jensen seem determined to help as many people as possible to ask the most important questions... and then answer them with honesty and courage. In his Introduction, Jensen points out that, according to more than 40 Gallup studies, about 75% of us feel disengaged from our jobs; according to the most recent U.S. Job Retention Survey, 75% of all employees are now searching for new employment opportunities; and according to the New American Dream Survey, about 83% of us wish we had more of what really matters in life. Obviously, a substantial majority of us (whatever the percentage) are experiencing a disconnect of some kind between what we are required to get done at work and what truly matters. Much of the material in this book indicates that.
Noteworthy is the fact that so many of those who wrote these letters cite that disconnect. They share with the letters' recipients (and with those who read Jensen's book) what caused each disconnect in their lives, its nature and extent, its impact, and what they learned from it. Also noteworthy is how candid the letter-writers are. The thoughts and feelings seem (to me at least) authentic but seldom self-serving. For most of those whose letters are included, it was probably quite difficult to confront errors of judgments, betrayals of trust, behavior which was hurtful to others, etc. In a sense, they take the reader into their confidence. Yes, as with a person sitting next to them during a long-distance airline flight, there is a degree of "safety": the letter-writers and the reader will have no further contact. I still think it takes courage to acknowledge one's imperfections, especially insofar as they have negatively affected others. It takes even greater courage to allow themselves to be identified when the acknowledgments appear in print.
For the most part, however, the letters in this book celebrate humanity (warts and all) while affirming that lessons can be learned from the experiences of others (no news there). What sets this book apart from any others I have read is that, almost immediately, I began to establish a rapport with the letter-writers, aided significantly by Jensen's narrative during which he helps to create an appropriate context without getting in the way. In the "Endnotes & Stats" section (pages 220-222), he shares the five most important lessons he has learned. This material is, for me, a personal letter from Jensen which he wisely includes at the end of his book.
I do strongly disagree with his recommendation that his book not be read cover-to-cover. Some readers will. Others won't. So what? Just as each letter-writer describes a process of personal discovery, so must each reader embark on one of her or his own...reading the book as she or her wishes. Straight through. Hop around. Cherry pick. Lock in on one of the "Discoveries." Whatever.
Jensen has allowed himself to be described as a "practical simpleton, tough-love gadfly, passionate speaker, researcher, father, and friend." No doubt he is all of that...and more. In this instance, his primary function is to introduce several people who share the most important lessons they have learned. It remains for each reader to select those lessons which are most relevant to them...and then benefit from them in ways and to the extent appropriate to their own circumstances.
Long ago, Voltaire suggested that we cherish those who seek the truth but beware of those who find it. Jensen and his 64 associates make no such claim. Their search continues...and so does ours, guided and informed by theirs.