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Kurzbeschreibung
Bring lean improvements to the administrative areas of your organization! Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. "Value Stream Management for the Lean Office" will provide you with a complete system for lean implementation in the office. Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets! The highlights include: a complete case study that highlights the applications of lean in an office environment; a thorough overview of basic lean concepts; methods for identifying the administrative activities that need improvement; the eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations; guidelines and checklists to help direct and maintain lean improvements; a comprehensive lean assessment tool for administrative areas; and, definitions of common lean terms and concepts.
Synopsis
Bring lean improvements to the administrative areas of your organization! Tapping and Shuker take their Value Stream Management Storyboard and apply its eight-step process in the context of a customer service case study based on an actual implementation. "Value Stream Management for the Lean Office" will provide you with a complete system for lean implementation in the office. Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets! The highlights include: a complete case study that highlights the applications of lean in an office environment; a thorough overview of basic lean concepts; methods for identifying the administrative activities that need improvement; the eight-step process for removing waste and reorganizing workflow for cost effective, efficient operations; guidelines and checklists to help direct and maintain lean improvements; a comprehensive lean assessment tool for administrative areas; and, definitions of common lean terms and concepts.
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Einleitungssatz
Why should employees want to participate in a lean transformation? Lesen Sie die erste Seite
Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis | Rückseite
Why should employees want to participate in a lean transformation? Lesen Sie die erste Seite
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Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis | Rückseite
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8 Rezensionen
50 von 50 Kunden fanden die folgende Rezension hilfreich
What a welcome addition to the world of lean!
25. April 2003
Format:Taschenbuch|Von Amazon bestätigter Kauf
This book is such a welcome addition to my book shelf. I tried so hard last year to try to translate manufacturing value stream mapping to the transactional world and found it very difficult. This book simplifies the approach incredibly. There are some typos in the book as well as one figure that is missing some icons. The bad part about the book is that it does seem to spend a lot of time saying the same thing over and over and over again while skipping over some very important VSM concepts like dealing with multiple flows, etc. You need to have a good background in VSM and lean in order to absorb this book easily. I appreciate the fact though that the authors try to demonstrate the tools on three or four examples throughout the book, but why not put in a few other case studies all the way through???!!! I hate having just one complete case study like in the book Learning to See. Not all situations are the same so having several examples can be very helpful.
30 von 34 Kunden fanden die folgende Rezension hilfreich
Great Lean Office Workbook!
4. November 2003
Format:Taschenbuch
This book conveys the essence of how a Lean Office can be achieve. It does a superb job of introducing the concepts and provides practical approaches to solving administrative work flow problems utilizing Lean tools. Highly Recommended, best one out there!
17 von 18 Kunden fanden die folgende Rezension hilfreich
VSM for the Office
10. Oktober 2005
Format:Taschenbuch|Von Amazon bestätigter Kauf
I found this to be a good book on translating the tools of manufacturing to an office environment. It communicates all of the basics that are required.
I've attended one of this consulting group's manufacturing classes. I found them to be dead on. I like the way they handled the accounting/cost/metric relationship to lean production. Basically, the current accounting standards will cause you to do things in opposition to what lean principles will have you do.
In some other office scenarios, I think this more traditional approach will not have all the pieces or tools required. I work in an industry where order entry is significantly more complex than the examples presented, a much higher degree of interaction with other players is required, and rework loops are significant part of the process (customer driven rework). ANITECH has an approach that tracks the information flow surrounding the work process, while applying the same lean techniques that are presented in this book.
Tracking the information flow provides an opportunity to sort out, automate, and lean out that information flow. There is tremendous leverage in this concept.
I've attended one of this consulting group's manufacturing classes. I found them to be dead on. I like the way they handled the accounting/cost/metric relationship to lean production. Basically, the current accounting standards will cause you to do things in opposition to what lean principles will have you do.
In some other office scenarios, I think this more traditional approach will not have all the pieces or tools required. I work in an industry where order entry is significantly more complex than the examples presented, a much higher degree of interaction with other players is required, and rework loops are significant part of the process (customer driven rework). ANITECH has an approach that tracks the information flow surrounding the work process, while applying the same lean techniques that are presented in this book.
Tracking the information flow provides an opportunity to sort out, automate, and lean out that information flow. There is tremendous leverage in this concept.
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