User and Task Analysis for Interface Design: Amazon.de: JoAnn T. Hackos, Janice C. Redish: Englische Bücher

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Taschenbuch: 512 Seiten
Verlag: John Wiley & Sons; Auflage: 1. Auflage (3. M�rz 1998)
Sprache: Englisch
ISBN-10: 0471178314
ISBN-13: 978-0471178316
Gr��e und/oder Gewicht: 23,5 x 19 x 2,8 cm

Durchschnittliche Kundenbewertung: 4.7 von 5 Sternen Alle Rezensionen anzeigen (6 Kundenrezensionen)

Amazon Bestseller-Rang: Nr. 291.004 in Englische Bücher (Siehe Top 100 in Englische Bücher)

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Kurzbeschreibung

"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." -Ben Shneiderman, University of Maryland

"This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." -Marcia L. Conner, Director of Usability & Learnability PeopleSoft, Inc.

User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish.

JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step-by-step process to conduct a user and task analysis. You learn:
* How interface designers use user and task analysis to build successful interfaces
* Why knowledge of users, their tasks, and their environments is critical to successful design
* How to prepare and set up your site visits
* How to select and train your user and task analysis team
* What observations to make, questions to ask, and questions to avoid
* How to record and report what you have learned to your development team members
* How to turn the information you've gathered into design ideas
* How to create paper prototypes of your interface design
* How to conduct usability tests with your prototypes to find out if you're on the right track.

This book includes many examples of design successes and challenges for products of every kind.

Synopsis

You learn: How interface designers use user and task analysis to build successful interfaces Why knowledge of users, their tasks, and their environments is critical to successful design How to prepare and set up your site visits How to select and train your user and task analysis team What observations to make, questions to ask, and questions to avoid How to record and report what you have learned to your development team members How to turn the information you've gathered into design ideas How to create paper prototypes of your interface design How to conduct usability tests with your prototypes to find out if you're on the right track. This book includes many examples of design successes and challenges for products of every kind.

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Einleitungssatz
In this chapter, you focus on learning about the people who will use the software or hardware interface, the documentation, or the training you intend to design and develop. Lesen Sie die erste Seite

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1 von 1 Kunden fanden die folgende Rezension hilfreich

Great for the practitioner's bookshelf! 21. M�rz 2000

Von Merryl Gross

Format:Taschenbuch

I just finished planning a contextual inquiry for a new product. This book covered everything I needed to know, from how to structure the plan to suggestions on what to bring for gifts. I especially like the paragraphs that describe real things that happened to the authors and their friends while doing these studies.

If you are considering any kind of site visit or field study in order to learn about the end users of your product (AND YOU SHOULD), you will find this book highly useful. Check with me later as to how well it helped me write up results...

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Excellent Starting Point 31. Dezember 1999

Von Ein Kunde

This is the first book I've read on this subject, and it was a great starting point for me. I'm responsible for implementing a system that, in its current state, is not "user-friendly" enough. This was the book I was looking for to help me express the criticality of the user's perspective to the designers as we embark on the redesign.

A starting point for our dialog will be the classification of users into "novices, advanced beginners, competent performers, and experts," and their corresponding characteristics. The example showing that approximately 80% of users do not move beyond the "advanced beginner" stage on a tool that they use relatively infrequently. This matches our experiences. For our product to be successful, we need to focus on these users, who will be the majority of our population.

I also take to heart the reactions that can emerge from the shock of seeing real users working with the prototype or product for the first time: defensiveness, despair, rush to redesign, and the thought that it can all be solved by training or documentation. Been there, felt that.

Through reading this book, I have a new appreciation for the complexity of the task ahead of us, and the tremendous amount of time and attention it is going to take to get it right. Fortunately, we have a user community that is currently very eager to help us get it right -- this book is going to be a valuable tool to help us collect, structure and analyze their input and experiences.

I considered at a lot of other books before choosing this one -- it hit the mark for me as a manager-level view of user and task analysis, tool development and implementation. It's not a computer programming book (many user-interface books are focused on the specifics of GUI -- even including code), and it's not a book targeted at psychology majors (they hit the basics of cognitive psychology -- but from a "this is what users are like" perspective, not a theoretical standpoint.) It's an excellent starting point for the rest of us.

Good Reference, Easy Reading, Informative 8. November 1999

Really drives-home the importance of understanding What problem(s) will be solved for users?. This book puts user and task analysis into propective, conveying good 'how to' information.