fashiontrendshw15 Öle & Betriebsstoffe für Ihr Auto mrp_family studentsignup Prime Photos UHD TVs Fire TV Stick blogger bosch Hier klicken Fire HD Kids Edition Shop Kindle PrimeMusic WINTERFIT
In weniger als einer Minute können Sie mit dem Lesen von The Visible Ops Handbook: Implementing ITIL in 4 Practica... auf Ihrem Kindle beginnen. Sie haben noch keinen Kindle? Hier kaufen oder mit einer unserer kostenlosen Kindle Lese-Apps sofort zu lesen anfangen.

An Ihren Kindle oder ein anderes Gerät senden


Kostenlos testen

Jetzt kostenlos reinlesen

An Ihren Kindle oder ein anderes Gerät senden

Der Artikel ist in folgender Variante leider nicht verfügbar
Keine Abbildung vorhanden für
Keine Abbildung vorhanden

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps (English Edition) [Kindle Edition]

Gene Kim , George Spafford , Kevin Behr

Kindle-Preis: EUR 18,75 Inkl. MwSt. und kostenloser drahtloser Lieferung über Amazon Whispernet

Kostenlose Kindle-Leseanwendung Jeder kann Kindle Bücher lesen  selbst ohne ein Kindle-Gerät  mit der KOSTENFREIEN Kindle App für Smartphones, Tablets und Computer.

Geben Sie Ihre E-Mail-Adresse oder Mobiltelefonnummer ein, um die kostenfreie App zu beziehen.

Weitere Ausgaben

Preis Neu ab Gebraucht ab
Kindle Edition EUR 18,75  
Taschenbuch --  

Kunden, die diesen Artikel gekauft haben, kauften auch

Seite von Zum Anfang
Diese Einkaufsfunktion wird weiterhin Artikel laden. Um aus diesem Karussell zu navigieren, benutzen Sie bitte Ihre Überschrift-Tastenkombination, um zur nächsten oder vorherigen Überschrift zu navigieren.



The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met.


  • Format: Kindle Edition
  • Dateigröße: 1792 KB
  • Seitenzahl der Print-Ausgabe: 112 Seiten
  • Verlag: IT Process Institute, Inc.; Auflage: Revised First Edition (15. Juni 2005)
  • Verkauf durch: Amazon Media EU S.à r.l.
  • Sprache: Englisch
  • Text-to-Speech (Vorlesemodus): Aktiviert
  • X-Ray:
  • Word Wise: Nicht aktiviert
  • Verbesserter Schriftsatz: Aktiviert
  • Amazon Bestseller-Rang: #147.201 Bezahlt in Kindle-Shop (Siehe Top 100 Bezahlt in Kindle-Shop)

  •  Ist der Verkauf dieses Produkts für Sie nicht akzeptabel?

Mehr über die Autoren

Entdecken Sie Bücher, lesen Sie über Autoren und mehr

Welche anderen Artikel kaufen Kunden, nachdem sie diesen Artikel angesehen haben?


Es gibt noch keine Kundenrezensionen auf
5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Sterne
Die hilfreichsten Kundenrezensionen auf (beta) 4.5 von 5 Sternen  74 Rezensionen
72 von 74 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen A way to stop the IT insanity 6. August 2005
Von Richard Bejtlich - Veröffentlicht auf
I read The Visible Ops Handbook because a friend told me his company was considering integrating the booklet's ideas into their product line. I had not heard much about the Information Technology Infrastructure Library (ITIL), but I was familiar with the problems caused by poor administration. I perform network incident response (IR), so I am often asked to solve problems in three days that clients have been confronting for three months or years. After reading Visible Ops, I will recommend it to every IR client who asks me to remediate intrusions.

Simply put, Visible Ops provides four simple steps to stop the IT insanity. The book offers a quote attributed to Albert Einstein on p 42: "Insanity is doing the same thing over and over, and expecting a different result." Many organizations have unintentionally embraced this concept, continuing to pursue the same broken administration techniques and wondering when they will ever stop fighting fires. The Visible Ops process is the answer they have been pursuing.

My favorite aspect of the book is its narrative examples. These contain quotes by real administrators and managers and address problems like "the DHCP server, running on a DNS server, built four years ago by a college intern, that no one touches nor understands." Another similarly amusing (and sad) section presents seven steps in the "spectrum of change" on p 36. This ranges from the poor end, like "Oblivious to Change: 'Hey, did the switch just reboot?'" and "Aware of Change: 'Hey, who just rebooted the switch?'" to the most mature option, "Managing Change".

In terms of the booklet's advice, I found it rock solid, especially this recommendation: when a problem occurs, don't log into the infrastructure and begin troubleshooting. Rather, check to see who made the last configuration change. Since "80% of IT and system outages are caused by operator and application errors," and not intruders, those confronting an incident should always begin by looking at themselves, and not outside "hackers."

I also found Appendix A, Preparing for Audits, to be a succinct and helpful look at the worldview of the auditor. The "Controls 101" section described preventative, detective, and corrective controls, which reminded me of the protection, detection, and response phases of the security process. Advice on p 70 also made sense in light of the debate over intrusion detection systems vs "intrusion prevention systems": "Document your preventative controls, and have detective controls in place to show they work." If your IPS is both a preventative and detective control, how do you check when it has failed?

I found few reasons to dislike Visible Ops, but I had enough issues to give only four stars. First, the book needs to be printed in a bigger form factor. The problem with Visible Ops is that its small size (5x7) reduces some of the fonts used in various tables to be almost illegible. Second, the booklet is too internally repetitive. This is especially true in the appendices, where points continue to reappear.

Third, I fear that the book, along with all those taking an audit-centric approach to security, sees controls as the be-all, end-all of the security process. It seems too much attention is paid to preventing incidents, with not enough resources devoted to detection and response. Corrective controls, for example, do not receive the attention they deserve. Rebuilding from bare metal is the recovery action of choice in Visible Ops, but rebuilding another vulnerable server strays towards the definition of insanity mentioned earlier.

Overall, I recommend everyone associated with IT, security, operations, and audit read Visible Ops. The booklet is small enough to read in a few hours, since the main material and Appendix A ends on p 73. I look forward to more extensive materials from this excellent team of authors.
23 von 24 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen NO IT Professional should be without a copy of.... 22. Oktober 2004
Von Robin J. Basham - Veröffentlicht auf
After reading the Visible Ops Handbook, my VP of IT Governance and I were so impressed that we made it required client reading on all of our Sarbanes-Oxley compliance engagements. Plenty of writers are saying what needs to be in place, while Visible Ops actually explains a path to getting there.

Great, clear, concise reading. A MUST.

Robin Basham,

President, Phoenix Businsess & Systems Process, Inc.
15 von 15 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Philosophy Of Information Technology Control 101 22. Oktober 2004
Von John Withington - Veröffentlicht auf
Visible Ops gets to the essence of good control practices for today's IT environment. Having preached the gospel of IT control and governance for over 20 years, I believe Visible Ops presents a control philosophy and methodology that is a dream come true for IT auditors. The extensive journey of discussions with IT professionals, Palmer Group members, and Practitioner's Roundtable sessions that Kevin, Gene, and George embarked on has produced a gem.

John P. Withington

Vice President - Information Systems Audit

18 von 19 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Important addition to the ITIL body of knowledge 20. Januar 2005
Von Mike Tarrani - Veröffentlicht auf
This short book manages to capture the essentials of what it takes to initate ITIL in any organization. The authors do not drift off on tangents or lose sight of the scope of the book - they present a realistic starting point and four clearly defined steps that will move you forward towards implementing ITIL.

I like the emphasis on change and release management, which (to me) is the keystone for ITIL. I also like how the steps have clear objectives that can be measured, as well as exit criteria to assure that each step is completed before moving to the next.

This is not a comprehensive book on implementing ITIL, but a starting point. More importantly, the approach set forth in the book will significantly improve the operational process capabilities of most IT organizations regardless of whether implementing ITIL is a goal.

Additional information about the book and the approach can be found on the authors' site. You can get to the site by pasting the ISBN number - B00006CNEY - into the search box, selecting all products, and clicking the GO button.

This book is a welcome and important addition to the ITIL body of knowledge because it cuts through to the essentials and provides you with a clear path to getting started.
12 von 12 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Donald Tomasi, Manager Global Technology, Whirlpool Corp 26. Oktober 2004
Von Donald M. Tomasi - Veröffentlicht auf
This very impressive work is based on sound fundamentals. The process has much broader application than the intended IT audience. The process has the same basic elements used in product development and new model introduction. I highly recommend this work for anyone interested in process improvement.
Waren diese Rezensionen hilfreich?   Wir wollen von Ihnen hören.

Kunden diskutieren

Das Forum zu diesem Produkt
Diskussion Antworten Jüngster Beitrag
Noch keine Diskussionen

Fragen stellen, Meinungen austauschen, Einblicke gewinnen
Neue Diskussion starten
Erster Beitrag:
Eingabe des Log-ins

Kundendiskussionen durchsuchen
Alle Amazon-Diskussionen durchsuchen

Ähnliche Artikel finden