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Pressestimmen
"Everyone who has ever stood in line as a clerk [and] fussed over a finicky,computerized check-out machine, or wondered why computers seem tocomplicate life instead of simplifying it, will appreciate Landauer'scleanly argued and thoroughly readable book." Elizabeth Corcoran , Washington Post
Kurzbeschreibung
Despite enormous investments in computers over the last twenty years, productivity in the very service industries at which they were aimed virtually stagnated everywhere in the world.If computers are not making businesses, organizations, or countries more productive, then why are we spending so much time and money on them? Cutting through a raft of technical data, Thomas Landauer explains and illustrates why computers are in trouble and why massive outlays for computing since 1973 have not resulted in comparable productivity payoffs. Citing some of his own successful research programs, as well as many others, Landauer offers solutions to the problems he describes.While acknowledging that mismanagement, organizational barriers, learning curves, and hardware and software incompatibilities can play a part in the productivity paradox, Landauer targets individual utility and usability as the main culprits. He marshals overwhelming evidence that computers rarely improve the efficiency of the information work they are designed for because they are too hard to use and do too little that is sufficiently useful. Their many features, designed to make them more marketable, merely increase cost and complexity. Landauer proposes that emerging techniques for user-centered development can turn the situation around. Through task analysis, iterative design, trial use, and evaluation, computer systems can be made into powerful tools for the service economy.Landauer estimates that the application of these methods would make computers have the same enormous impact on productivity and standard of living that were the historical results of technological advances in energy use (the steam engine, electric motors), automation in textiles and other manufacture, and in agriculture. He presents solid evidence for this claim, and for a huge benefit-to-cost ratio for user-centered design activities backed by descriptions of how to do these necessary things, of promising applications for better computer software designs in business, and of the relation of user-centered design to business process reengineering, quality, and management.
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Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis | Rückseite
Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis | Rückseite
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Format:Taschenbuch
"The Trouble with Computers" is an eye-opening book, clearly giving a case for the thesis: Computers are difficult to use because insufficient effort is made to test programs for usability (i.e. how easy a program is for a human to use, not just whether it performs technically as expected by the programmers). Great improvements can be made with even modest testing with typical users.
He gives wonderful examples of computers' being less useful than they could be. One of my favorites: After hundreds or thousands of years, humanity learned to replace inefficient-to-read scrolls with easily-turned pages. When computers arrived, we went back to scrolling.
His assertion that computers hindered productivity growth is bound to irritate people and garner some negative reviews. However, this book is a very constructive one--he states and bolsters this surprising assertion and then tells us what we can do to improve the situation. Having worked in technical support for years, a branch of the booming high-tech economy which owes its existence to the difficulty of using computers, I find it amusing that anyone would dispute the thesis that computers could be made much easier to use. I highly recommend this book.
Format:Taschenbuch
One of the first clarions of the so-called computer "Productivity Paradox", this report is often cited by other unsubstantiated, anecdotal "studies". But there is no "true scientific research" here. Written in 1994 (or '93), published in 1995 (with the fourth printing in "97), it must necessarily ignore the enormous impact of the Web. And like similar tales of "Productivity Paradox" it fundamentally ignores that their incorrect conclusions are based on more than twenty five years of data "category error" (insufficient definitions). Hence the recent NAICS data corrections reflect the enormous economic impact that previously was denied.
Format:Taschenbuch
This book makes good points about how computer usability problems impact productivity. The author argues that computers had a negative impact on productivity in the years 1973-1993, but misses the idea that these were years of learning to incorporate computer technology deeply into business processes. Four year later, his argument that computers do not have a dramatic and positive impact on economic productivity seems quaint.
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Good material, however poorly written...
This book seemed a bit archich in its writing style and one could tell that it was an engineer that had written the book.
Am 12. August 1999 veröffentlicht
Debunks the myth that computers always improve things.
Landauer has good credentials to be talking about what's wrong with computers. He talks about the two main phases in computer history: 1)The 50s and 60s where bookkeepers were... Lesen Sie weiter...
Veröffentlicht am 11. November 1997 von Bill_Brekke@ibm.net
A must read for any developer or IS person
In a relatively short book, Mr. Landauer has brought to focus much of the ill-conceived notions of the computer industry as well as it's failings. Lesen Sie weiter...
Am 9. Februar 1997 veröffentlicht
A most important book about computers and productivity
Why are computers so hard to use, and what is this costing us? Answering this question is the focus of Thomas Landauer's in-depth study of computers and productivity. Lesen Sie weiter...
Am 6. Februar 1997 veröffentlicht
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