I have been doing Six Sigma projects for GE worldwide for over six years. I was very pleased to find a book that doesn't pontificate about the benefits of Six Sigma without telling the practitioner what to do on a Monday morning. The organization of the tools using the DMAIC framework is especially useful for the beginning BB who is trying to make sense of the weeks of training while they are executing their projects.
Some sections, such as the TVM and Risk and Reliability analysis, are missing from the usual BB training and are welcome additions for extending the traditional Six Sigma methodology to `Lean' type projects.
Screen shots of Minitab and Excel make it a useful resource for refreshing techniques learned long ago.
The application of reliability analysis to call center abandonment rates is an interesting application of known techniques to a new area.
"The Six Sigma Handbook" is one of only a few reference books on Six Sigma that I have at my desk.