The Memory Jogger is the ideal handbook for improving job-related procedures, systems, quality, and costs on a daily basis. It conveniently presents the tools in two categories: problem identification tools, and problem analysis tools. It also offers a technnique selection guide according to task. Each tools is presented along with three examples: manufacturing, service/administration, and daily-life situations. It is a very, very useful quick reference guide.
However, the upgraded version, "The Memory Jogger II", has been available for quite some time now, and would be a wiser choice.