|
||||||||||||||||||||
|
||||||||||||||||||||
|
||||||||||||||||||||
| ||||||||||||||||||||||||
 Gutschein erhalten
Tauschen Sie jetzt The Little Big Things: 163 Ways to Pursue EXCELLENCE gegen einen Amazon-Gutschein in Höhe von EUR 6,50 ein - einlösbar für Tausende von Artikeln bei Amazon.de. Entdecken Sie mehr eintauschbare Bücher im Bücher Trade-In Shop. Bitte beachten Sie die Teilnahmebedingungen.
 Jetzt für Amazon Student anmelden und um 20% erhöhten Eintauschwert sichern. |
Wird oft zusammen gekauft
Produktinformation
|
Mehr über die Autoren
Entdecken Sie Bücher, lesen Sie über Autoren und mehr
Produktbeschreibungen
Pressestimmen
“If you truly believe ‘excellence’ is what Tom Peters is all about, then you will buy this book, read it, learn from it and go away confirmed in your belief. Tom’s 163 tips are validated through experience again and again.” (Stephen R. Covey, author of The 7 Habits of Highly Effective People and The Leader in Me )
“The single best management book I’ve ever read.” (Warren Bennis )
Kurzbeschreibung
#131 The Case of the Two-Cent Candy
Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that "little" parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine—from retailers to bankers to plumbing-supply-house owners—have come up to remind me, sometimes 15 or 20 years later, of "the two-cent candy story," and to tell me how it had a sizable impact on how they did business, metaphorically and in fact.
Well, the Two-Cent Candy Phenomenon has struck again—with oomph and in the most unlikely of places.
For years Singapore's "brand" has more or less been Southeast Asia's "place that works." Its legendary operational efficiency in all it does has attracted businesses of all sorts to set up shop there. But as "the rest" in the geographic neighborhood closed the efficiency gap, and China continued to rise-race-soar, Singapore decided a couple of years ago to "rebrand" itself as not only a place that works but also as an exciting, "with it" city. (I was a participant in an early rebranding conference that also featured the likes of the late Anita Roddick, Deepak Chopra, and Infosys founder and superman N. R. Narayana Murthy.)
Singapore's fabled operating efficiency starts, as indeed it should, at ports of entry—the airport being a prime example. From immigration to baggage claim to transportation downtown, the services are unmatched anywhere in the world for speed and efficiency.
Saga . . .
Immigration services in Thailand, three days before a trip to Singapore, were a pain. ("Memorable.") And entering Russia some months ago was hardly a walk in the park, either. To be sure, and especially after 9/11, entry to the United States has not been a process you'd mistake for arriving at Disneyland, nor marked by an attitude that shouted "Welcome, honored guest."
Singapore immigration services, on the other hand:
The entry form was a marvel of simplicity.
The lines were short, very short, with more than adequate staffing.
The process was simple and unobtrusive.
And:
The immigration officer could have easily gotten work at Starbucks; she was all smiles and courtesy.
And:
Yes!
Yes!
And . . . yes!
There was a little candy jar at each Immigration portal!
The "candy jar message" in a dozen ways:
"Welcome to Singapore, Tom!! We are absolutely beside ourselves with delight that you have decided to come here!"
Wow!
Wow!
Wow!
Ask yourself . . . now:
What is my (personal, department, project, restaurant, law firm) "Two-Cent Candy"?
Does every part of the process of working with us/me include two-cent candies?
Do we, as a group, "think two-cent candies"?
Operationalizing: Make "two-centing it" part and parcel of "the way we do business around here." Don't go light on the so-called substance—but do remember that . . . perception is reality . . . and perception is shaped by two-cent candies as much as by that so-called hard substance.
Start: Have your staff collect "two-cent candy stories" for the next two weeks in their routine "life" transactions. Share those stories. Translate into "our world." And implement.
Repeat regularly.
Forever.
(Recession or no recession—you can afford two cents.)
(In fact, it is a particularly Brilliant Idea for a recession—you doubtless don't maximize Two-Cent Opportunities. And what opportunities they are.)
Welche anderen Artikel kaufen Kunden, nachdem sie diesen Artikel angesehen haben?
Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis | Rückseite
Tags, die Kunden mit diesem Produkt verbinden(Was ist das?)Klicken Sie zum Suchen verwandter Artikel, Diskussionen oder Personen auf ein Tag.
|
Kundenrezensionen
If you have never had the pleasure of attending a talk given by Tom Peters, well, you've missed quite a treat. In a business world of connected boxes, encouragement to leave boxes behind, descriptions of blue oceans, and discounted cash flow valuations, he reminds us, "It's about being a decent, helpful human being, a Good Samaritan." (That's my paraphrase of this book's message.)
If you are missing any element of appreciating how to exercise your humanity in business, one of these 163 ways (and countless lists) will grab you and soften you up to "do the right thing." The writing and book design are very appealing and make for fun reading. I took the book to a concert, and everyone was asking me why I was smiling so much while looking at the big orange book.
As an avid business book reader, I was pleased to see this book quote almost all my favorites . . . and introduce me to a few new ones. I guess Tom has plenty of time to read as he jets around the world to give all those talks. I wonder if he has a Kindle reader.
If you have read all of his earlier books, don't expect anything new here. View this book as the refresher course on what has gone before. And chances are that you will enjoy every minute.
I admire his passion and wish I could bottle it.
What can I do to help you in the next few seconds?
Und es hat sich gelohnt. Die Themen sind vielfältig, es wimmelt nur so von Erfahrungen, Zitaten, Eingebungen und Ideen, Anklagen und Mahnungen, Ratschlägen und To-do-Listen. Sicher, die typischen Tom-Peters-Themen werden aufgefahren (Managing by Wandering Around, Excellence, WOW usw.). Aber Peters zeigt doch überzeugend auf, dass es die scheinbar einfachen kleinen Dinge sind, die den Unterschied machen, also die kleinen GROSSEN Dinge sind ('Haben Sie Danke gesagt? Haben Sie heute schon einen Kunden angerufen? Sind die Firmenlastwagen sauber?' usw.). Das Buch ist daher ein echter Gewinn, auch für die eigene tägliche Arbeit.
Es empfiehlt sich, das Buch in kleinen Dosen zu lesen. Die gelernten Lektionen wollen ja auch angewandt werden (Anwenden, üben, dranbleiben ist ein Tom-Peters-Mantra). Zudem führt der typische Tom Peters Stil sonst leicht zur Übersättigung. Die Daueraufgeregtheit verursacht leichte Übelkeit.
I made it to page 85 before swearing I would never read another Tom Peters book as long as I live. The thought of trying to make it through the remaining 453 pages made me want to pull my eyeballs out. The Little Big Things becomes the fourth book I've ever ordered from Amazon that I am returning, and the second this week. Must be a bad week for business books.
You're better off buying a used copy of The Search for Excellence, even though many of the companies featured in that book have been out of business so long that under-40 readers won't have ever heard of them.
This book is in the same vein as his previous books, which is always crunchy, fun to read, fresh, and enlighting. Most are his regular materials, packed into one book. The chapters are made for easier search: Crisis, Opportunity, Resilience, Connection, Attitude, Performance, Work, Initiative, Leadership, Networking, Talent, Innovation, Learning, Design, WOW, and so on........ A Huge 500+ pages of stuffs that will en-light and shine on your days. This is some sort of "reference book" that you can pick and read for 10 minutes or an hour or a whole weekend every now and then.
"Business Motivation" is what this is all about, It's the little BIG things THAT MATTER. One Chapter or even one "cut" is worth reading and thinking and considering (There are 163 ways to pursue Excellence, as the subtitle said). If you have ever downloaded Tom Peters' Powerpoint Master Files, you know this is it, the complete set, sorta His Legacy. This is not a "One Big Idea" that change the world, but a bunch of small things that will make us all better business persons.
For the new readers who have never known Tom, this is a huge book with 163 ideas, jammed into one, that will last forever. Most will love it, some will hate it. Tom always thinks that being loved and being hated is much better than being ignored! (He matters.) Give it a try, you might get hooked.
I graduated from University of Chicago MBA, have started and succeeded in more than ten new start-ups, and am doing lots of public seminars nowadays. I know that I owe a lot to Tom of the way I am now. He is the mentor I have not met yet. Thank You Tom.
There is one item I strongly disagree with in the book. Tom says:
"I argue here and elsewhere that the *only* effective source of innovation is pissed-off people! Hence, bite your tongue and cherish such misfits!" (the word *only* was in italics presumably for emphasis)
I'm sure some points of innovation come from pissed-off people, and I imagine Tom has considerably more examples of this than I do. But I'm also sure superb innovation has come from those not pissed-off at all. This I've seen with my own eyeballs on quite a few occasions. And sometimes these pissed-off misfits are just that: pissed-off misfits with no innovation whatsoever in their space. Quite the contrary, some are involved with undoing innovation, creativity and productivity. So I'm not on the look-out for pissed-off misfits nor should you be. Be on the look-out for innovation in whatever form it presents itself. Then check it out, test it out and use it liberally when you see it gets the desired results.
Kunden diskutieren
|
Das Forum zu diesem Produkt
Fragen stellen, Meinungen austauschen, Einblicke gewinnen Aktive Diskussionen in ähnlichen Foren
Kundendiskussionen durchsuchen
|
Ähnliche Foren
|
||||||||||||||||||||||||||||||||||
Lieblingslisten
|
|
Ähnliche Artikel finden
Anhand des Sachgebietes nach ähnlichen Produkten suchen:
Ihr Kommentar
|
