After you have your knowledge content properly engineered, you face the challenge of deciding who needs what knowledge, when, where, and why. Amrit Tiwana has designed the Results Driven Incremental Methodology (RDI) whereby an organization can design and implement a knowledge management system (KMS).
The challenge of designing the knowledge management architecture and building the knowledge management infrastructure so that it does perform effectively, is just as great as the previous one of structuring the knowledge so that it can be managed. As Tiwana says, there is no "silver bullet" to solve all problems, AND solving any of the problems will take considerable commitment and work.
This book is also well-written and profusely illustrated. Organized as a giant check-list, the author takes the reader through 10 steps:
(1)Analyzing the Existing Infrastructure; (2)Aligning Knowledge Management and Business Strategy; (3)Designing the Knowledge Management Infrastructure; (4) Auditing Existing Knowledge Assets and Systems; (5) Designing the Knowledge Management Team; (6)Creating the Knowledge Management Blueprint; (7) Developing the Knowledge Management System; (8) Deploying and Using the Results-driven Incremental Methodology; (9)Managing Change, Culture and Reward Structures; (10) Evaluating Performance, Measuring ROI, and Incrementally Refining the KMS.
Each step is described in terms of roles, tasks, and procedures, so it is possible to keep track of the flow of the project as well as the list of necessary activities. This book has a companion CD which serves a similar role to the CommonKADS website for that book. There are a variety of demos of different knowledge management tools on the CD, and a couple of them are full-fledged versions. The CD also contains the question lists that can guide the design and implementation of a RDI Knowledge Management project. The many real-life examples of the use of RDI will demonstrate its practicality.
