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The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits (Englisch) MP3 CD – Audiobook, 14. Januar 2014

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MP3 CD, Audiobook, 14. Januar 2014
 
-- Dieser Text bezieht sich auf eine andere Ausgabe: Gebundene Ausgabe.

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Produktinformation

  • MP3 CD
  • Verlag: Brilliance Audio; Auflage: Library. (14. Januar 2014)
  • Sprache: Englisch
  • ISBN-10: 1480555614
  • ISBN-13: 978-1480555617
  • Größe und/oder Gewicht: 13,7 x 1,3 x 19 cm
  • Durchschnittliche Kundenbewertung: 5.0 von 5 Sternen  Alle Rezensionen anzeigen (1 Kundenrezension)

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Produktbeschreibungen

Pressestimmen

“In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a 'must read' for anyone that wants to think creatively about how they manage their workforce.” —Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing
 
“Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively—an engaged, well-paid  workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn’t have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs.” —José Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop
 
“Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference.  Everyone who cares about good jobs—and especially every CEO—needs to read this highly informative and thoroughly readable book.” —Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It’s So Hard to End Poverty in America
 
“In The Good Jobs Strategy, Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization—that sparkle in the eye—comes only from fully engaged employees.” —Michael Eskew, former CEO of UPS


“In this brilliantly conceived and written book, Zeynep Ton shows that companies that view their workforce as an asset to be maximized rather than a cost to be minimized, have both happier workers and better business results. This book is a 'must read' for anyone that wants to think creatively about how they manage their workforce.” —Marshall Fisher, professor at The Wharton School and co-author of The New Science of Retailing
 
“Using years of research and analysis, Zeynep Ton has proven what great leaders know instinctively—an engaged, well-paid  workforce that is treated with dignity and respect creates outsized returns for investors. She demonstrates that the race to the bottom in retail employment doesn’t have to be the only game being played. In fact, The Good Jobs Strategy shows that smart business leaders can create great shareholder value while creating good jobs.” —José Alvarez, senior lecturer at Harvard Business School and former president and CEO of Stop & Shop
 
“Stop the presses. Tear out the front page. Employers can increase profits by paying their employees more and treating them better. Raising wages and improving working conditions is not just a matter of public policy. The private sector itself can make a huge difference.  Everyone who cares about good jobs—and especially every CEO—needs to read this highly informative and thoroughly readable book.” —Peter Edelman, professor of law at Georgetown Law Center and author of So Rich, So Poor: Why It’s So Hard to End Poverty in America
 
“In The Good Jobs Strategy, Zeynep Ton offers insights into how successful companies utilize operational excellence to thrive, and she reminds us that the spirit and culture of an organization—that sparkle in the eye—comes only from fully engaged employees.” —Michael Eskew, former CEO of UPS
-- Dieser Text bezieht sich auf eine andere Ausgabe: Gebundene Ausgabe.

Über den Autor und weitere Mitwirkende

ZEYNEP TON has been a professor at MIT’s Sloan School of Management since 2011. Previously she was on the faculty of the Harvard Business School, where she was given an award for excellence in teaching in 2010. -- Dieser Text bezieht sich auf eine andere Ausgabe: Taschenbuch.


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The author shows how companies that pay their employees better can actually be more profitable than their lower-wage competitors. The secret to being profiatble is to get the operations right. Although the examples in the book are focussed on the retail industry, the lessons apply to any number of other industries as well.
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Amazon.com: 70 Rezensionen
20 von 21 Kunden fanden die folgende Rezension hilfreich
Kept good focus 10. Januar 2014
Von sanoe.net - Veröffentlicht auf Amazon.com
Format: Gebundene Ausgabe Vine Kundenrezension eines kostenfreien Produkts ( Was ist das? )
I don't remember why I selected Zeynep Ton's "The Good Jobs Strategy" to read. Maybe it was to see if anyone could actually explain the current climate of the retail workplace.

Author Ton actually did a good job of explaining the current climate of the retail workplace and the pursuit of 'low costs/high profits' doesn't have to be the cornerstone of this part of the jobs market.

Most of us have had to work at some level of retail, be it a fast food restaurant or a store. Whether surviving a lunch rush or a Christmas season, it is tough work that often doesn't pay very well. I especially appreciated Ton's reasoning that a sales associate in grocery store has decisions to make that can't be automated. Many retail jobs are like that. You can't automate or standardize everything but you can create an environment where the employee has disciplined responses to elevate performance which often creates a good experience for the customer.

It is things like that and how Ton explained it that I appreciated. She illustrates the differences between the companies that are profitable but at an expense of the employee and/or consumer and companies that invest in employees and that investment is passed on to the consumer and stockholders.

There is no one magic formula but there are enough examples that it indicates that the cycle can be broken.

An enlightening, surprisingly quick read. Definitely glad that I picked it out to read even if I can't remember exactly why I did.
12 von 12 Kunden fanden die folgende Rezension hilfreich
The best strategy to achieve business success? It's really so simple...and, yes, so difficult 16. Januar 2014
Von Robert Morris - Veröffentlicht auf Amazon.com
Format: Gebundene Ausgabe
Many years ago, Southwest Airlines' then chairman and CEO, Herb Keller, was asked to explain why Southwest is the most profitable of the ten largest airlines and has a cap value greater than the other nine airlines combined. He replied, "We take great care of our people, they take great care of our customers, and our customers take great care of our shareholders." I was reminded of that statement as I began to read this book. Although Zeynep Ton focuses much of her attention on four companies (Costco, Mercadona, QuikTrip, and Trader Vic's), she explains how others such as Southwest and Zara have also used a good jobs strategy to achieve and then sustain high profitability while continuing to be ranked each year among companies that are the most highly admired and the next to work for. According to Ton, more than ten years research leaves no doubt about this reality: "Great performance, whether in customer service or the quality of manufacturing, requires operational excellence. Operational excellence requires a great operational design [begin italics] and [end italics] great people to carry it out. Neither can make up for the lack of the other."

However different companies in service industries may be in most respects, Ton has identified what those among them that have a good jobs strategy share in common. She calls it the "Virtuous Cycle of Retailing" which has four interdependent, mutually supportive components: High Labor Budgets > Good Quality and Quantity of Labor > Good Operational Execution > High Store Sales and Profits > High Labor Budgets > etc. It is important to note that, for those who follow the good jobs strategy, labor costs are in fact an [begin italics] investment [end investment] that -- as the cycle suggests -- results in hiring better people who, in turn, run more efficient and more productive operations that, in turn, generate high store sales and profits, and that makes hiring better people not only an investment but a very smart investment.

Consider Walmart and Costco. The Walmart mantra is something like this: "We need to run a really efficient operation because customers come to us for low prices." The choice is clear: Improving jobs would mean either that Walmart would make less money or that customers would have to pay more. Wrong. "The assumed trade-off between low prices and good jobs is a fallacy. There is, in fact, a good jobs strategy, even in low-cost retail, that combines high investment in employees with a set of operational decisions that deliver value to employees, customers, and investors." Over a ten-year period, Costco's index share price tripled Walmart's.

Ton shares the nine principles of Mercadona's Total Quality Model (TQM) to which the supermarket chain has been committed since 1993 when then president and CEO, Juan Roig, pressed for their adoption: Everyone is reliable, anything that does not provide value to customers is not done, every company is an assembly line, have a scientific mind, do it right the first time -- zero defects, everything can be improved, the company has to prescribe and endorse only what is best, abide the law, and convince rather than conquer. Mercadona's employees have the best benefits in the industry as do QuikTrip's: "All receive a range of benefits, including a Christmas bonus, tuition reimbursement, free fountain drinks and coffee when on duty, and an employee assistance program to help with personal problems. All employees can benefit from the QuickTrip Cares Employee Disaster Fund, dedicated to helping employees who are affected by natural disasters or life-altering energies such as a house fire, an accident, or a sudden illness in the family."

How do employees respond to a good jobs strategy? Here are two incidents that occurred at a Trader Vic's store. Ready to check out, a customer realized that she had left her wallet home. The cashier paid and then said, "Just pay me back next time you're here." At another store, a customer was a dollar short and about to remove an item when the cashier reached into his pocket for the dollar. "Pay it forward and have a great day."

Zeynep Ton offers an abundance of real-world support for the good jobs strategy, one that can be of substantial value to everyone involved, not only in services industries but in all organizations with a human community of stakeholders. "The good job strategy is difficult, but it is possible, profitable, and very much worth the effort." My own opinion is that now and in years to come, this strategy -- if executed properly -- can achieve a decisive competitive advantage. Everything needed to make that happen is in this book
17 von 21 Kunden fanden die folgende Rezension hilfreich
Read This Book! Stop the Enslavement! 5. Dezember 2013
Von FatChickDancing - Veröffentlicht auf Amazon.com
Format: Gebundene Ausgabe Vine Kundenrezension eines kostenfreien Produkts ( Was ist das? )
Zeynep Ton does a logical job of explaining this strategy for changing business operations to convert from Mordor-style victimization of employees and perfunctory customer service to models of stability, excellence, and satisfaction of employees and customers while still holding to low prices. She makes it clear that evidence shows this can be done and is being done in the United States and other countries like Spain; that it is a CHOICE which good businesses can make and succeed with, even in the worst economy and despite competition.

Since it seems doubtful that Walmart plans to implement these changes anytime soon, it becomes imperative for you to support those businesses who have a different worldview; who show staggeringly low numbers of employee turnover, like Mercadona, with just 3.4%. Like Costco, QuikTrip, Trader Joe's, and others who provide a living wage, normalized work schedule and benefits to their employees, while also giving you low prices and great customer service. Want to stop the enslavement of yourselves and your neighbors? Here's the way.
3 von 3 Kunden fanden die folgende Rezension hilfreich
Great ideas - not so great communication. It also really should have a better title... 14. Mai 2014
Von John J. Hogan - Veröffentlicht auf Amazon.com
Format: Gebundene Ausgabe Vine Kundenrezension eines kostenfreien Produkts ( Was ist das? )
This is a different type of book, which is very timely as discussions on minimum wage increases vs. job layoffs and retaining staff are in the news regularly and will continue for at least the next 2 years. If you are a small business owner looking for your "good jobs strategy", this is not a quick fix book and it requires thought and analysis.

An increasing amount of American discretionary income is spent in retail and that means a certain parentage of jobs will be there.

Chapters 1-3 provide an adequate introduction to the topic. Using the rise and fall (and rebound) of Home Depot's unsuccessful strategy to reduce full time staff for less costly part timers makes sense.

Chapter 4- The Model for retailers

Of course, Wal-Mart's tactics are discussed and contrasted with others, although comparing the largest global retailer with regional companies is not an easy or ideal comparison. She does use UPS but one wonders if that is really a retailer?

Chapters' 5-8 Operational choices

This book offers the approach that instead of paying minimum wages to employees that usually means a high turnover, owners and managers must pay attention to treat staff as individuals with coaching and then develop talent from within the company to motivate people.

The author discusses her approach of how to minimize costs and maximize profits, which includes long term approaches done in other industries but not so much in retail. She suggests e competitive salaries and cross-training, which while solid approaches are hardly new in concept.

The author offers 4 detailed operational choices
1. Offer fewer of everything- services, products, promotions, hours of operation.
2. Standardize common tasks , but also empower people to make decisions
3. Cross-train (meaning staff do many different jobs depending on customer needs in the moment)
4. Operate at less than full speed (called slack in the book), which means to over-staff instead of under-staff, which can be hard to forecast and defend to investors.

Chapters 9-10 Benefits of this approach

The explanations are not always easy to embrace.

The intended main point from the author seems to be to find ways to persuade people to want to work with you and not for you. As a career hotelier, I have been part of organizations where this has been the norm and others where the bottom line is the only driver.

If the goal is to motivate staff to have pride in their company and to be proud of the work they are doing, then business owners and managers must lead and not manage. Southwest Airlines, Starbucks, Costco and a handful of other big retail operations manage to appear to do this right although the 1st two mentioned are more in travel or hospitality than pure retail.

Overall, I found this book fascinating with motivational potential, but it is delivered in confusing ways that are not easy to follow.

Great ideas - not so great communication

It also really should have a better title - something like A Retailers Guide to Creating Good Jobs or A Good Jobs Approach for Retailers

Dr. John Hogan CHA CHE CHO
HospitalityEducators
Hogan Hospitality
5 von 6 Kunden fanden die folgende Rezension hilfreich
Profound and Powerful Writing 16. Januar 2014
Von Dorie Clark - Veröffentlicht auf Amazon.com
Format: Kindle Edition
Zeynep Ton’s The Good Jobs Strategy is essential to all employers, and anyone with an interest in how businesses are run. Ton shows, with brilliant insight, that happier employees make for more successful businesses. Her arguments are elegant, her evidence is powerful, and her concepts turn the tables on corporate myths of the past. This book doesn’t just contain a lively discussion. It offers the reader a set of vital and carefully evidenced arguments that it’s possible to change the face of business as we know it. A powerful and inspiring read.
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