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Mr. Lencioni tells us, 'If everthing is important, then nothing is.' He expands on that point by saying, 'The key to managing this challenge, of course, is to identify a reasonable number of issues that will have the greatest possible impact on the success of your organization and then spend most of your time thinking about, talking about, and working on those issues.'
What, then, are these issues? Mr. Lencioni feels that they mostly fall into making the organization smarter and healthier. He points out that most leaders focus on the 'smarter' part, and generally ignore the 'healthier' subject. He also asserts that the 'healthier' issues are more important than the 'smarter' ones. He defines a healthy organization as one that eliminates politics and confusion. You can tell if this has been accomplished by watching to see if morale rises, employee turnover drops, and productivity growth accelerates.
The key obsessions are:
1. Build and maintain a cohesive leadership team
2. Create organizational clarity
3. Over communicate organizational clarity
4. Reinforce organizational clarity through human systems.
The book details the key elements of each obsession. The fable contains all of the key elements in the story.
The fable is built around two competitive companies in the technology consulting business from the perspective of their CEOs. These men started their companies at around the same time after graduating from the same school. The more successful one obsesses on the four principles while the less successful one uses traditional focus areas. The tale builds when the more successful one makes a hiring mistake, and that mistake starts to undermine the organizational health of the company. In reading this book, you get the viewpoints of the CEO who doesn't get it, the new hire who doesn't get it, and the team members who do get it. These multiple perspectives make it easier to understand the lessons, and give texture to the discussion in the summary.
I thought the book was quite successful in its focus, but whether these will be the key areas for all companies or not is less clear to me. The faster growing your business is and the greater the service component, the more relevant these lessons will be. You will have to decide for yourself whether you should focus primarily on these areas or not if you are CEO.
My own experience is that a company should develop a perspective that encompasses a mission, vision, values, direction, strategy, tactics, and stakeholder commitments that are easy for everyone to grasp, are mutually supportive and consistent, are very motivating internally and externally, are easy to understand and explain, and create competitive advantages. I agree that most companies are beset with the communications stall, which is what this book addresses well.
After you finish this book, I suggest you think about where you have a muddled understanding of what others are thinking, or they may be muddled about understanding your thinking. Then, decide how you can reduce those miscommunications in simple, effective ways.
Donald Mitchell (donmitch@irresistibleforces.com)
Obsessions of an Extraordinary Executive answers that need. I am sure that all executives, all of us, feel extraordinary. We will pick this book up expecting a pat on the back for a job well done. Instead, this book challenges the role of the leader and presents 4 disciplines that should be at the Heart of any World Class organization. In fable format, which is far less threatening, and much more enjoyable to read, Lencioni shares the 4 simple disciplines of healthy organizations- 4.Reinforcing Clarity through Human Systems- 3.Overcommunicate Organizational Clarity- 2. Create Organizational Clarity- 1.Build and Maintain a Cohesive Leadership Team
It is impossible to read this book and not learn from the past experiences that one has as a leader. It also reminds the reader that it is at the very top that an organization derives it's health. Without leadership committed to health, the organization will never find it.
For all the leaders out there, buy this book, open your mind and read it. You may have to face some tough truths, but the individuals who work for you, will thank you for it.
The first 136 pages of the book are consumed in telling the story of a CEO who discovered an effective way to lead his organization. The basis of the approach is a set of four disciplines, which are not revealed to the reader until the problem scenario has been established. This sequencing is valuable, since it forces the reader to come to grips with the real-life experiences of the characters of the story. The plot is intriguing.
The engaging tale holds the reader's attention strongly enough that there is minimal temptation to read ahead to see if the butler did it. The lure of the story holds your attention. The realistic scenes and dialog give an "edge" to the story; you forget you're reading a business book. It's not difficult at all to relate to each of the characters, even to the extent, perhaps, of identifying some of the characters with colleagues at work in your own organization. But there are surprises, so don't think you can second-guess this book.
The story told, the author changes hats on page 137 to slide into the role of consultant and teacher. He explains the four disciplines through a narrative style that I'd liken to a friend sitting across the table from you. But then the questions start. Lots of questions . . . and answers. This effective consulting style comes naturally: Lencioni is president of a consulting firm in the San Francisco area.
I recommend this book for CEOs, company owners, and consultants who serve them. You'll learn some interesting principles and how to convey them, but you'll also learn from the experience of reading the fable. Those who want to improve their communication of leadership concepts will benefit from the way Lencioni wove his story.
Short book, big lessons.
No, I didn't tell you the what the four disciplines are. I don't want to spoil it for you. Give into the temptation: read this book.
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