This is the eBook version of the printed book.
This is the perfect "field manual" for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program.
It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application.
"... this work should be useful as a desk reference for operations management faculty and practitioners, and it would be highly valuable for undergraduates learning the basic concepts and terminology of the field."
Reprinted with permission from CHOICE, copyright by the American Library Association.
The Most Complete, Up-to-Date, Single-Volume Reference to Modern Operations and Supply Chain Management
This “field manual” is ideal for every manager and student who needs a deeper understanding of supply chain and operations management. It is also ideal for people in lean and Lean Sigma training programs who need to develop a more precise language for their process improvement efforts. The field’s most comprehensive reference, it’s both uniquely convenient and exceptionally affordable.
Leading expert Arthur V. Hill covers the entire field, offering nearly 1800 authoritative entries. Of these, more than one-third are new to this edition, and nearly another one-third have been completely rewritten. Packed with photos, figures, graphs, tables, examples, references, Excel formulas, and VBA scripts, The Encyclopedia of Operations Management is designed and organized for constant use. Students can use it to prepare for case discussions, exams, and job interviews and to quickly develop a mental map for the entire discipline. For instructors, it serves as an invaluable desk reference and teaching aid. Working managers can use it as a comprehensive training reference for both lean and Lean Sigma programs.
This book’s comprehensive coverage includes:
- Customer service
- Healthcare management
- Human resources management
- Industrial engineering
- Industrial relations
- Inventory management
- Lean Sigma (Six Sigma)
- Lean thinking
- Management information systems
- Manufacturing management
- New product development
- Operations research
- Operations strategy
- Organizational behavior/management
- Personal time management
- Production planning and control
- Purchasing/supply management
- Quality management
- Reliability engineering
- Service management
- Supply chain management
- Systems engineering
- Theory of Constraints