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The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm [Englisch] [Gebundene Ausgabe]

Tom Kelley
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16. Januar 2001
IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.

There isn't a business in America that doesn't want to be more creative in its thinking, products, and processes. At many companies, being first with a concept and first to market are critical just to survive. In The Art of Innovation, Tom Kelley, general manager of the Silicon Valley based design firm IDEO, takes readers behind the scenes of this wildly imaginative and energized company to reveal the strategies and secrets it uses to turn out hit after hit.

IDEO doesn't buy into the myth of the lone genius working away in isolation, waiting for great ideas to strike. Kelley believes everyone can be creative, and the goal at his firm is to tap into that wellspring of creativity in order to make innovation a way of life. How does it do that? IDEO fosters an atmosphere conducive to freely expressing ideas, breaking the rules, and freeing people to design their own work environments. IDEO's focus on teamwork generates countless breakthroughs, fueled by the constant give-and-take among people ready to share ideas and reap the benefits of the group process. IDEO has created an intense, quick-turnaround, brainstorm-and-build process dubbed "the Deep Dive."

In entertaining anecdotes, Kelley illustrates some of his firm's own successes (and joyful failures), as well as pioneering efforts at other leading companies. The book reveals how teams research and immerse themselves in every possible aspect of a new product or service, examining it from the perspective of clients, consumers, and other critical audiences.

Kelley takes the reader through the IDEO problem-solving method:

> Carefully observing the behavior or "anthropology" of the people who will be using a product or service

> Brainstorming with high-energy sessions focused on tangible results

> Quickly prototyping ideas and designs at every step of the way

> Cross-pollinating to find solutions from other fields

> Taking risks, and failing your way to success

> Building a "Greenhouse" for innovation

IDEO has won more awards in the last ten years than any other firm of its kind, and a full half-hour Nightline presentation of its creative process received one of the show's highest ratings. The Art of Innovation will provide business leaders with the insights and tools they need to make their companies the leading-edge, top-rated stars of their industries.

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The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm + Creative Confidence: Unleashing the Creative Potential Within Us All
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  • Gebundene Ausgabe: 320 Seiten
  • Verlag: Crown Business; Auflage: First Edition (16. Januar 2001)
  • Sprache: Englisch
  • ISBN-10: 0385499841
  • ISBN-13: 978-0385499842
  • Größe und/oder Gewicht: 24,2 x 16,8 x 2,8 cm
  • Durchschnittliche Kundenbewertung: 5.0 von 5 Sternen  Alle Rezensionen anzeigen (2 Kundenrezensionen)
  • Amazon Bestseller-Rang: Nr. 89.573 in Fremdsprachige Bücher (Siehe Top 100 in Fremdsprachige Bücher)

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Dieser Titel ist in englischer Sprache
IDEO, the world's leading design firm, is the brain trust that's behind some of the more brilliant innovations of the past 20 years -- from the Apple mouse, the Polaroid i-Zone instant camera, and the Palm V to the "fat" toothbrush for kids and a self-sealing water bottle for dirt bikers. Not surprisingly, companies all over the world have long wondered what they could learn from IDEO, to come up with better ideas for their own products, services, and operations.

In this terrific book from IDEO general manager Tom Kelley (brother of founder David Kelley), IDEO finally delivers -- but thankfully not in the step-by-step, flow-chart-filled "process speak" of most how-you-can-do-what-we-do business books. Sure, there are some good bulleted lists to be found here -- such as the secrets of successful brainstorming, the qualities of "hot teams," and, toward the end, 10 key ingredients for "How to Create Great Products and Services," including "One Click Is Better Than Two" (the simpler, the better) and "Goof Proof" (no bugs).

But The Art of Innovation really teaches indirectly (not to mention enlightens and entertains) by telling great stories -- mainly, of how the best ideas for creating or improving products or processes come not from laboriously organized focus groups, but from keen observations of how regular people work and play on a daily basis. On nearly every page, we learn the backstories of some now-well-established consumer goods, from recent inventions like the Palm Pilot and the in-car beverage holder to things we nearly take for granted -- like Ivory soap (created when a P&G worker went to lunch without turning off his soap mixer, and returned to discover his batch overwhipped into 99.44 percent buoyancy) and Kleenex, which transcended its original purpose as a cosmetics remover when people started using the soft paper to wipe and blow their noses. Best of all, Kelley opens wide the doors to IDEO's vibrant, sometimes wacky office environment, and takes us on a vivid tour of how staffers tackle a design challenge: they start not with their ideas of what a new product should offer, but with the existing gaps of need, convenience, and pleasure with which people live on a daily basis, and that IDEO should fill. (Hence, a one-piece children's fishing rod that spares fathers the embarrassment of not knowing how to teach their kids to fish, or Crest toothpaste tubes that don't "gunk up" at the mouth.)

Granted, some of their ideas -- like the crucial process of "prototyping," or incorporating dummy drafts of the actual product into the planning, to work out bugs as you go-lend themselves more easily to the making of actual things than to the more common organizational challenge of streamlining services or operations. But, if this big book of bright ideas doesn't get you thinking of how to build a better mousetrap for everything from your whole business process to your personal filing system, you probably deserve to be stuck with the mousetrap you already have. --Timothy Murphy


Advance praise for The Art of Innovation:

"Tom Kelley has unlocked the magic box of innovation for corporate America. At a time when creativity and innovation are the driving forces for the New Economy, Kelley shows how IDEO does it - and how companies everywhere can learn to build the products and services we all crave. If you're trying to create product lust, The Art of Innovation shows you how to do it."
-- Bruce Nussbaum, Business Week

"Everyone talks about innovation and creativity, but IDEO has actually done it. The Art of Innovation provides detailed, actionable ideas about how to build an innovative culture and an organization that makes creativity seem routine. Its well-placed emphasis on management practices makes it a great read for anyone in any organization who wants to get better at what
they do."
-- Jeffrey Pfeffer, Professor, Stanford Business School, and author of The Knowing-Doing Gap

What the world has been saying about IDEO:

"IDEO Product Development is the world's most celebrated design firm. Its ultimate creation is the process of creativity itself. For founder David M. Kelley and his colleagues, work is play, brainstorming is a science, and the most important rule is to break the rules... Can this formula for creativity work in other places? Some of the world's leading companies certainly think so."
-- Fast Company

"One of the hottest product development firms on the planet."
-- Production Magazine

"The fuel that starts the design engine is innovation, and, for once, the creative and business departments seem to agree: innovation is good. By definition, design is about change; this is what drives clients to IDEO. For the people at IDEO, change is interchangeable with progress."
-- Graphis3 magazine

"The ultimate candy store for design-technology-creativity buffs."
-- Tom Peters, On Excellence

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In diesem Buch (Mehr dazu)
Innovation wasn't always a hot topic in the Silicon Valley. Lesen Sie die erste Seite
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Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis
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9 von 9 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Brainstorming als Unternehmensphilosophie 11. März 2001
Format:Gebundene Ausgabe
Tom Kelley zeigt eindrucksvoll, wie Kreativtechniken sowie kreativitaetsfoerdernede "Managementmethoden" zielgerichtet eingesetzt und gar zum Unternehmensphilosophiebestandteil gemacht werden. Er tut dies am Beispiel von IDEO, einem beispiellos erfolgreichen Produktdesignunternehmen der 90er Jahre. Jeder der dargestellten Beobachtungen aus der Welt von IDEO wird mit kleinen und unterhaltsamen Praxisbeipielen untermauert, so dass die Darstellung sehr plastisch und nachvollziehbar wird. Ich kann dieses Buch uneingeschraenkt solchen Lesern empfehlen, die im Kreativbereich (Produktdesign, Industriedesign) arbeiten, jedoch auch solchen ans Herz legen, die in einer sehr technischen und traditionellen Entwicklungsumgebung (z.B. Kontruktionsabteilung bei einem Maschinenbauer), Aufgaben wahrnehmen und sich dort an klassischen Konstruktionsmethoden orientieren. Das Buch zeigt in jedem Fall, wie kreativer, offener und @ntihierarchisch und dennoch sehr leistungsorientiert innovative Top-Ergebnisse produziert werden koennen und gleichzeitig Spass bei der Arbeit entsteht. Ich halte viele der gegebenen Anstoesse fuer umsetzbar, besonders in Start-ups, die ihr kreatives Potential gezielt ausnutzen wollen.
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14 von 16 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Hervorragendes Buch! Unbedingt lesen! 21. August 2001
Format:Gebundene Ausgabe
Tom Kelley präsentiert die internen Arbeitsweisen von IDEO, einer Designfirma und Ideenfabrik, und schafft das nahezu Unmögliche: Er liefert einzigartige Einblicke in Kreativität und Innovation. Um es in einfache Worte zu fassen: Werfen Sie sämtliche Bücher, die Sie je zu diesen Themen gekauft haben, aus dem Fenster und tauchen Sie ein in dieses hervorragend geschriebene Werk. Kelley entwickelt aus den oftmals diffusen Konzepten von Brainstorming und Teamwork Leitlinien mit Anwendungsbeispielen aus dem wahren Leben. Seine Ansichten zur Entwicklung von Prototypen sind erfrischend, aufschlussreich und praxisorientiert. Seine breit gefassten Erläuterungen veranschaulichen nicht nur, wie Unternehmen Innovationen angehen sollten, sondern auch, wie leicht kreative Initiativen durch stumpfsinnige Bürokratie zerstört werden. Wenn überhaupt, so lässt sich an diesem Buch nur eins kritisieren: Es zu lesen ist ein bisschen so, wie ein Video über die Kinder eines Freundes anzuschauen - man erwartet geradezu von Ihnen, dass Sie in Begeisterungsstürme ausbrechen. Davon einmal abgesehen empfehlen wir von das Werk als eines der ganz wenigen Bücher zum Thema Innovation und Kreativität, das Sie auf keinen Fall übergehen sollten.
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120 von 128 Kunden fanden die folgende Rezension hilfreich
3.0 von 5 Sternen Less than expected 4. Oktober 2001
Von Stephen Funk - Veröffentlicht auf
Format:Gebundene Ausgabe
The Art of Innovation is the story of the famous Palo Alto based design firm, IDEO. The book is easy to read and moves quickly. The author, Tom Kelley, is the brother of founder David Kelley. Tom is the General Manager and is an ex-management consultant. This is important because the book really devolves into a light treatise on business management practices. This makes sense since given Tom Kelley's responsibilities at IDEO and his background. It also explains the Tom Peter's Foreword. If you like Tom Peter's books, you will enjoy this book.
If you are looking for real insights into the IDEO design process you will be disappointed. Most of the insights are of a personnel management nature, and even those are at a relatively high level. Mr. Kelley pokes more than a few veiled barbs at the slow industrial giants who simply cannot compete with the brain power and management prowess at IDEO. That may sound sarcastic, but Mr. Kelley's pride in his company often crosses that fine line into arrogance.
There are a few actual projects described to point out how valuable a certain IDEO practice is. There are repeated references to IDEO's contribution to the invention of the Apple mouse and follow-up work on the Microsoft Mouse. Also, a great deal of time is spent talking about the redesign of the common shopping cart that was done in one week for a segment on Nightline. I know that IDEO has had many important clients and recent important projects. Perhaps they can't talk about them because of non-disclosure agreements. There are color pictures of some products at the beginning of each of 15 chapters but often there is no mention of those products in the text. Some black & white photographs of products and the IDEO workspaces also accompany the text. There are no diagrams or illustrations.
A great deal of the book outlines the emphasis that IDEO puts on the treatment of their employees and their penchant for quick and frequent prototyping as a key to success. All projects start by assigning a "hot" team and letting them brainstorm and prototype their way into some great ideas. No details are given on how the teams are formed or managed.
This book is for you if you are looking for a light management practices book and just a little insight into a premier design firm. You will probably be disappointed if you want to find out how products are designed or what specific processes are used to manage the design process. You also will not get a great deal of competitive information about IDEO. The book assumes that you have at least a general idea of what Industrial Design is about.
Tom Kelley admits that workshops about the "IDEO way" have been turned into a profit center. They give seminars on how to organize product development at client companies. I could see IDEO including this book with their seminar, or perhaps they could give it to a prospective client to whet their appetite. It definitely leaves you wanting more information. I am left wondering, "How much is that seminar, and will they let me in?"
48 von 51 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen A business book for design people. (And vice versa.) 4. Juni 2002
Von Adam Greenfield - Veröffentlicht auf
Format:Gebundene Ausgabe
First, let me say what this book is not:
It's NOT a granular, specific, detailed guide to product-design best practices.
Nor is it "Give Your Shop The IDEO Makeover In Ten Easy Steps."
What it is, and what it excels at being, is a genial, fast-paced, reasonably persuasive argument in favor of companies that more closely suit the requirements of creative human beings.
Kelley's logic goes something like this:
- gather insightful, motivated human beings, regardless of disciplinary background;
- put them under intense deadline pressure, yet pamper them in ways that reinforce a sense of community;
- challenge them to do great, creative work;
- and stand back as they blow you away with sideways solutions the likes of which the world has never seen.
This might sound like a recipe for a Montessori for middle-aged hippies, except that IDEO's track record is so impressively studded with design breakthroughs that those of us in the field hold them in the highest respect. Not only that, IDEO's designs have proven to be winners in the market, winning over the hardest-nosed of quants.
Kelley successfully makes the case that design is rapidly becoming critical to success in business; that innovation and creativity are the engines of good design; and that environments like the ones IDEO provides for its workers are reasonably reliable incubators of same. If you find yourself engaged by this description, you'll probably, eventually, want more detail than the book is able to provide, but it's a grand place to start.
27 von 29 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Innovation for Fun as Well as Profit 21. April 2001
Von Robert Morris - Veröffentlicht auf
Format:Gebundene Ausgabe
There are dozens of excellent books which discuss innovation. This is one of the best but don't be misled by the title, "Lessons in creativity from IDEO, America's leading design firm." Unlike almost all other authors of worthy books on the same subject, Kelley does NOT organize his material in terms of a sequence of specific "lessons"...nor does he inundate his reader with checklists, "executive summaries", bullet points, do's and don'ts, "key points", etc. Rather, he shares what I guess you could characterize as "stories" based on real-world situations in which he and his IDEO associates solved various problems when completing industrial design assignments for their clients. "We've linked those organizational achievements to specific methodologies and tools you can use to build innovation into your own organization...[However, IDEO's] `secret formula' is actually not very formulaic. It's a blend of of methodologies, work practices, culture, and infrastructure. Methodology alone is not enough." One of the greatest benefits of the book is derived from direct access to that "blend" when activated.
It is extremely difficult to overcome what James O'Toole characterizes, in Leading Change, as "the ideology of comfort and the tyranny of custom." He and Kelley seem to be kindred spirits: Both fully understand how and why truly innovative thinking encounters so much resistance within organizations. Whereas O'Toole suggests all manner of strategies to overcome that resistance, Kelley concentrates on the combination ("blend") of ingredients which, when integrated and then applied with both rigor and passion, may (just may) produce what Jobs once referred to as "insanely great." What both O'Toole and Kelley have in mind is creating and sustaining an innovative culture, one from within which "insanely great" ideas can result in breakthrough products and (yes) services.
"Loosely described", Kelley shares IDEO's five-step methodology: Understand the market, the client, the technology, and the perceived constraints on the given problem; observe real people in real-life situations; literally visualize new-to-the-world concepts AND the customers who will use them; evaluate and refine the prototypes in a series of quick iterations; and finally, implement the new concept for commercialization. With regard to the last "step", as Bennis explains in Organizing Genius, Apple executives immediately recognized the commercial opportunities for PARC's technology. Larry Tesler (who later left PARC for Apple) noted that Jobs and companions "wanted to get it out to the world." But first, obviously, create that "it."
Kelley and his associates at IDEO have won numerous awards for designing all manner of innovative products such as the Apple mouse, the Palm Pilot, a one-piece fishing mechanism for children, the in-vehicle beverage holder, toothpaste tubes that don't "gunk up" in the cap area, "mud-free" water bottles for mountain bikers, a small digital camera for the handspring Visor, and the Sun Tracker Beach Chair.
With all due respect to products such as these, what interested me most was the material in the book which focuses on (a) the physical environment in which those at IDEO interact and (b) the nature and extent of that interaction, principally the brainstorm sessions. In the Foreword, Tom Peters has this in mind when explaining why Kelley's is a marvelous book: "It carefully walks us through each stage of the IDEO innovation process -- from creating hot teams (IDEO is perpetually on `boil') to learning to see through the customer's eyes (forget focus groups!) and brainstorming (trust me, nobody but nobody does it better) to rapid prototyping (and nobody, but nobody does it better...)." Whatever your current situation, whatever the size and nature of your organization, surely you and it need to avoid or escape from "the ideology of comfort and the tyranny of custom." Granted, you may never be involved in the creation of an "insanely great" product but Kelley can at least help you to gain "the true spirit of innovation" in your life. I join him in wishing you "some serious fun."
26 von 30 Kunden fanden die folgende Rezension hilfreich
3.0 von 5 Sternen Tom Kelleys Poker Face 12. Februar 2001
Von Kevin Deevey - Veröffentlicht auf
Format:Gebundene Ausgabe
I just finished the book. Let me preface this with the fact that I've been an admirer of Tom Kelley and IDEO for quite some time now. I truely believe that they have a formula for success. Unfortunatly, Mr. Kelley keeps his secrets close to his chest. The book is a wonderful read, if your looking for "warm and fuzzy" techniques for managing innovation, but the thruth is many of us need measurable and quantifiable facts/processes to move our businesses forward. Obviously, this is the IP of IDEO and the're not about to give it away to sell books. If your career is about innovation, you need to know everything about IDEO, but I don't think you can rely on this book to do that.
72 von 89 Kunden fanden die folgende Rezension hilfreich
2.0 von 5 Sternen Buyer Beware: It's written by a management consultant! 21. Februar 2001
Von Ein Kunde - Veröffentlicht auf
Format:Gebundene Ausgabe|Verifizierter Kauf
I heard an interview with the author, Tom Kelley, on NPR and was fascinated by not only his talent for humorous storytelling, but also the stories he shared about product development at IDEO. After reading a short summary of the book I expected to read many marvelous stories about the process of product innovation, and all the twists and turns it involves - much like the author had discussed on the radio. I wanted to hear about the I-zone camera, the mouse... but to my chagrin, stories like these are only peripheral to the main focus of The Art of Innovation. Unfortunately, this isn't a book about invention - it's a business book, about somewhat dry things like how to run meetings, how to put together teams. However, I dutifully continued through the book, hoping to find more of the anecdotes that I had hoped for, until on page p. 132 it was all revealed in a paragraph that began, "As a management consultant..." What an ephiphany! I wanted to read a book by a designer, a free-spirited thinker, not a managment consultant. This book unfortunately feels more like something my boss would ask me to read for work rather than a peek inside the mind of quirky genius inventors that I would choose for leisure reading.
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