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Technical Impact: Making Your Information Technology Effective, And Keeping It That Way (Englisch) Taschenbuch – 6. August 2011

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  • Taschenbuch: 248 Seiten
  • Verlag: CreateSpace Independent Publishing Platform; Auflage: 2 Revised (6. August 2011)
  • Sprache: Englisch
  • ISBN-10: 1451536844
  • ISBN-13: 978-1451536843
  • Größe und/oder Gewicht: 14 x 1,4 x 21,6 cm
  • Durchschnittliche Kundenbewertung: 4.0 von 5 Sternen  Alle Rezensionen anzeigen (2 Kundenrezensionen)
  • Amazon Bestseller-Rang: Nr. 460.935 in Fremdsprachige Bücher (Siehe Top 100 in Fremdsprachige Bücher)

Mehr über den Autor

As senior vice president and chief information officer (CIO) for the McGraw-Hill Companies, Alcatel-Lucent and AT&T Universal Card services, Al reported to the COO or CEO of these enterprises and was responsible for the planning, building and running of enterprise IT services. He was also CIO for Los Angeles County.

IT management objective: Improve the IT business value proposition to customers, employees and stockholders and make the IT management function:
* An equal partner in shaping enterprise strategy;
* Target and lead beneficial business change;
* A powerful resource which guides business units on how emerging technologies can be applied to gain competitive advantage and industry leadership.

While at AT&T Universal Card, he was also part of the management team awarded the Malcolm Baldrige National Quality Award in the Service Category by the US Department of Commerce, National Institute of Standards and Technology (NIST) and the President of the United States.

Learn more at


Über den Autor und weitere Mitwirkende

Al Kuebler was chief information officer (CIO) for the McGraw-Hill Companies, Alcatel-Lucent, Los Angeles County, AT&T Universal Card Services and director of process engineering for Citibank Credit Card Services. He also directed CSC Europe's consulting practices for four years and was a project manager with CSC for nine years in various international locations. Learn more at

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1 von 1 Kunden fanden die folgende Rezension hilfreich Von Carlsberger am 13. Mai 2012
Format: Kindle Edition
This is exactly that kind of book I was looking for. Not only about the differences between IT and Business, but also about how to align IT with business.

For all who want to bring IT and Business closer together, who want to get the next step in maturity of their IT this is absolutely the book to read.

It is written well, real-world examples mixed with extremely helpful graphics and each chapter provides one with a good topic that is easily to follow. My personal next step will be trying to live some of these chapters on my own and try to bring them to my company.
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0 von 1 Kunden fanden die folgende Rezension hilfreich Von Nix Sam am 21. Januar 2013
Format: Taschenbuch Verifizierter Kauf
A good book to learn how to convince naive CTO/CEO

This book gives good convincing techniques with clear, simple and basic ideas to head towards a step ahead.

There is nothing like innovative ideas, simplification of technical complexities or solution concept.

The book shows the important stuff to start with in order to convince the management heads but actual solution or impact of technology is beyond the scope of the book.
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Die hilfreichsten Kundenrezensionen auf (beta) 63 Rezensionen
7 von 7 Kunden fanden die folgende Rezension hilfreich
Compelling Collection Of IT Management Learning Experiences 16. Mai 2013
Von Doug Olson - Veröffentlicht auf
Format: Taschenbuch
I was in the process of selecting books for a course on business intelligence for students in our master's degree program in Information Technology Management. The theme for the course was to examine the contribution that business intelligence can make towards the effective management of the information technology (IT) function. Having already found a text that provided reasonable coverage of using of business intelligence for performance management, I wanted to find a book that would help students fully appreciate the importance of connecting the performance of the IT function with the overall performance of the organization.

When I came across Al Kuebler's little gem, I had found what I was looking for, and more. This book is a compelling collection of IT management learning experiences. The knowledge Al accumulated working through these various challenges coalesced in an IT management philosophy emphasizing the importance of communicating honestly and effectively with stakeholders and always evaluating strategic IT options from the perspective of business value.

During the first session of my course, when I was making some introductory remarks regarding the books I had chosen, my students informed me that Al's book had also been recently used in a course on IT strategy. If I had needed validation for this book selection, the students had just served it up. While I was immediately struck by the improbability of another instructor selecting the same book for a related, but different subject, that common book selection was understandable since inherently, and by design, business intelligence is connected with strategy.

As valuable as the wisdom provided by this book is, these nuggets are not available in your typical academic text. The reader, especially younger IT professionals, can benefit greatly from the important lessons learned by the author over his unusually rich career. The reader vicariously gains many years of experience reading through the vividly illustrated challenges IT managers face on the path to understanding how their organization can provide the most benefit to the enterprise. Paradoxically, I think that the more experienced one is, the more appreciation one has for Al's book. The anecdotes are documented with enough detail that they read like someone's journal. The purposeful reflection is consistently on the mark.

Doug Olson
Adjunct Assistant Professor
Saint Mary's University of Minnesota
3 von 3 Kunden fanden die folgende Rezension hilfreich
Makes you want to become a CIO 30. Juli 2013
Von Stefan Pettersson - Veröffentlicht auf
Format: Taschenbuch
With Technical Impact (TI), Al Kuebler has written the IT equivalent of Jan Carlzon's book Moments of Truth. Moments of Truth, or "Let's Tear Down the Pyramids!" which would be the direct translation from Swedish, is a seminal work on modern leadership based on distributed responsibilities. Well, at least here in Sweden.

TI contains a long series of personal experiences on how to motivate employees and relate to your peers in order to get everyone to pull in the same direction. Just like Moments of Truth.

Both books have a way of making great feats seem quite simple and natural. Kuebler wants the database administrator to look forward to the company's financial report to see if his work has improved the revenues in any way. This sounds strange but after reading you'll find it perfectly believable.

TI is easy to read, easy to digest, updates your views and (unfortunately) ends too quickly. Kuebler makes me want to pursue a career as a CIO just as Carlzon makes me want to become a corporate leader.

TI is highly recommended.
2 von 2 Kunden fanden die folgende Rezension hilfreich
A Must for Any IT Leader Trying to Elevate the Business Value of Technology 22. März 2014
Von Amazon Customer - Veröffentlicht auf
Format: Taschenbuch Verifizierter Kauf
I approached this book with some trepidation! I've read many books by successful CIO's that somehow fall short of their promise. But this book did not disappoint at all!

First, Al is a great storyteller! He has a rich experience, going back to roles in IT operations, through programming, systems programming, IT management, CIO and management consulting. He's learned many powerful lessons in each of these roles, and is able to share these lessons through interesting and entertaining stories. Real life situations that anyone in IT can relate to make for great drama and a helpful backdrop against which to draw out challenges, tensions and leadership lessons.

The book is structured and organized to be approached in any sequence that makes sense to the reader. It contains a "Book Map" that outlines areas of interest, such as "Aligning Expectations", "Best Practices", "Careers", "Innovation", and so on. Under each area of interest are typical questions the reader might be looking to answer, with Chapter references. I appreciate how useful the Book Map concept could be to someone dealing with real fires they wanted to focus on at a point in time.

Al's advice is pragmatic and drills quickly to root causes. He brings a great balance of "quick fix" ideas that buy you time, with longer term approaches for continuous improvement. I very much appreciated the ways Al makes politics real and accessible--something that new IT leaders often struggle with.

I'm generally suspicious about advice that divides the world into `two kinds of people'--I find life far more complex and nuanced, so when I came to the chapter that distinguishes between what Al calls "performers" and "operators" I was skeptical. But I actually found Al's treatment of this material to be valid and quite helpful.

Originally published in 2010, with revisions in 2011 and 2012, this book will have a long life--most of the issues are perennial, and will be applicable across industries, countries and cultures.
2 von 2 Kunden fanden die folgende Rezension hilfreich
A Must Have Guide For Any IT Leader 19. Mai 2014
Von Joe Topinka - Veröffentlicht auf
Format: Taschenbuch Verifizierter Kauf
This is book for any IT leader, experienced or just starting out. What I like about Al’s book is its pragmatic approach to the very real challenges facing IT leaders today. Al’s use of storytelling is effective and helps to make his points on a wide range of topic. So many stories resonated with me, I found myself nodding my head in agreement on every page.

I remember well when I first became a leader. The chapter on empowerment (chapter 15) serves as a reminder to let your staff be creative and give them the support they need to be successful. This can be a daunting task. Al points out that you have to make is safe for team members to be open and honest about the challenges in front of them and like any relationship, trust has to be earned.

Al’s book is a great reference book as well. Al’s teaches us the importance of understanding how business work and IT’s role in making that happen. He also teaches us the fundamentals of leadership and taking your career seriously. This is a superb book that should be read and on the self, at the ready, for all IT leaders.
2 von 2 Kunden fanden die folgende Rezension hilfreich
Highly Recommended 19. April 2014
Von Aaron Souza - Veröffentlicht auf
Format: Kindle Edition Verifizierter Kauf
As a newly appointed head of IT for my company, most of my skills revolve around 'keeping things running'. While a necessary skill, I soon realized I needed to really start thinking about a strategy and working with the business units, beyond fixing small glitches and help tickets. This book has really opened my eyes to some new possibilities for communicating with business units and developing plans that not only help the business, but prove to the business leaders that IT is important. I hope to apply the lessons learned from this book to not only increase the value of the 'IT team', but to eventually move on to larger company as a CIO.
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