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System Center Service Manager 2010 Unleashed Kindle Edition


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Länge: 763 Seiten Verbesserter Schriftsatz: Aktiviert Sprache: Englisch
  • Aufgrund der Dateigröße dauert der Download dieses Buchs möglicherweise länger.

Produktbeschreibungen

Kurzbeschreibung

System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there’s a comprehensive, independent reference and technical guide to this powerful product.

 

A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft’s System Center suite, the authors present authoritative coverage of Service Manager’s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies.

 

This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions.

 

• Understand Service Manager’s architecture and components

• Discover how Service Manager supports ITIL and MOF processes

• Accurately scope and specify your implementation to reflect organizational needs

• Plan to provide redundancy, ensure scalability, and support virtualization

• Design, deploy, and maintain Service Manager with security in mind

• Use Service Manager’s consoles and portals to provide the right resources to each user

• Create complete service maps with Service Manager’s business services

• Fully automate incident management and ticketing

• Implement best processes for identifying and addressing root causes of problems

• Systematically manage the life cycle of changes

• Use Service Manager to strengthen governance, risk management, and compliance

• Customize Service Manager’s data layer, workflows, and presentation layer

• Use management packs to simplify service desk customization

• Make the most of Service Manager’s reporting and dashboards

 

Buchrückseite

System Center Service Manager 2010 offers enterprises a complete, integrated platform for adopting and automating service management best practices, such as those found in ITIL and Microsoft Operations Framework (MOF). Now, there s a comprehensive, independent reference and technical guide to this powerful product. A team of expert authors offers step-by-step coverage of related topics in every feature area, organized to help IT professionals quickly plan, design, implement, and use Service Manager 2010. After introducing the product and its relationship with the rest of Microsoft s System Center suite, the authors present authoritative coverage of Service Manager s capabilities for incident and problem resolution, change control, configuration management, and compliance. Readers will also find expert guidance for integrating Service Manager with related Microsoft technologies. This book is an indispensable resource for every IT professional planning, installing, deploying, and/or administering Service Manager, including ITIL, MOF, and other IT consultants; system administrators; and developers creating customized solutions. Understand Service Manager s architecture and components Discover how Service Manager supports ITIL and MOF processes Accurately scope and specify your implementation to reflect organizational needs Plan to provide redundancy, ensure scalability, and support virtualization Design, deploy, and maintain Service Manager with security in mind Use Service Manager s consoles and portals to provide the right resources to each user Create complete service maps with Service Manager s business services Fully automate incident management and ticketing Implement best processes for identifying and addressing root causes of problems Systematically manage the life cycle of changes Use Service Manager to strengthen governance, risk management, and compliance Customize Service Manager s data layer, workflows, and presentation layer Use management packs to simplify service desk customization Make the most of Service Manager s reporting and dashboards"

Produktinformation

  • Format: Kindle Edition
  • Dateigröße: 40349 KB
  • Seitenzahl der Print-Ausgabe: 763 Seiten
  • ISBN-Quelle für Seitenzahl: 0672334364
  • Gleichzeitige Verwendung von Geräten: Bis zu 5 Geräte gleichzeitig, je nach vom Verlag festgelegter Grenze
  • Verlag: Sams Publishing; Auflage: 1 (3. August 2011)
  • Verkauf durch: Amazon Media EU S.à r.l.
  • Sprache: Englisch
  • ASIN: B005G2FSRM
  • Text-to-Speech (Vorlesemodus): Aktiviert
  • X-Ray:
  • Word Wise: Nicht aktiviert
  • Verbesserter Schriftsatz: Aktiviert
  • Durchschnittliche Kundenbewertung: Schreiben Sie die erste Bewertung
  • Amazon Bestseller-Rang: #626.583 Bezahlt in Kindle-Shop (Siehe Top 100 Bezahlt in Kindle-Shop)

  •  Ist der Verkauf dieses Produkts für Sie nicht akzeptabel?

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Amazon.com: HASH(0x9af1d1bc) von 5 Sternen 1 Rezension
1 von 1 Kunden fanden die folgende Rezension hilfreich
HASH(0x9addc900) von 5 Sternen One of the best technical books I've read in a while. A must have for all Service Manager users and administrators 27. August 2011
Von James M Gousset - Veröffentlicht auf Amazon.com
Format: Taschenbuch
The System Center Service Manager 2010 Unleashed book is one of the best books I have read in a long time. In my opinion it should be considered a "must-have" book for any user or administrator of Service Manager 2010.

The book goes into great detail explaining how Service Manager works, installation, and how to use the individual pieces, such as Incident Management, Change Management, and and workflows, and some of the basic configuration you can make to the system.

What I found really impressive, and really helpful, were the chapters on customization. There are sections on creating you own custom CI items, custom forms to go along with thsoe CI items, and using Visual Studio to create custom forms. The Visual Studio section in particular was extremely well-written and easy to understand.

There is also great information on creating custom workflows, including an end to end example of how to create a custom workflow and tie it back into Change Management.

Finally, the book does a good job of explaining the new management pack schema, and how type projections work. Type projections are a critical feature in Service Manager that not very many people know about, and the book does a good job of introducing you to type projections and how they work.

Overall, this book is worth its cost if you are using or administering Service Manager. Don't hesitate to pick it up. I purchased it for Kindle (my first technical eBook).
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