Yes, it is a shock therapy book. It is filled with some of the most cruel and bloody imagery. But this shock therapy is needed, both in Russia and in the West. Because that imagery is not a figment of somebody's imagination nor is it some particularly violent page of the world history book long turned over and forgotten. It's reality. It's happening right now, right at this moment. Even now, 3 years since the book's last interview with Akhmed Zakaev took place. And virtually nobody outside of Chechnya has a good idea what is going on there.
Yes, the author sympathizes with the Chechen CIVILIANS, and the word 'civilians' should always be emphasized. She has nothing good to say about the separatists/terrorists (which do you prefer, by the way?). Except the fact that she - and, upon reading this book, me too, by the way - can understand the ever-increasing number of people who are willing to fight the federal forces 'till the last drop of blood.
Yes, the author is somewhat biased. But, then again, who isn't. And it's hard to be unbiased when you see a 6-year-old boy helping gather the remains of a man who stepped on a landmine into a plastic bag that was bought from those same people who put the landmines there in the first place.
Disregard the (so obviously Russian) naysayers - if someone's brainwashed, it's them. Putin's puppet media does wonders, trust me. Read this book, read something that presents an alternative point of view, and form your own opinion.