Does it make sense to use the same selling strategies with executives that you would use on a manager? Marc Miller (Selling is Dead) makes a compelling argument against it in his new book "A Seat at the Table." The target audience for the book is salespeople who offer complex solutions, which could apply to those who sell consulting, information technology, and other services that may have a long and complex selling cycle. The question is, does the book offer something original? Or is it the same recycled ideas that a billion other authors who happen to own consulting firms put on paper? The answer may surprise you.
There are quite a few key points in "A Seat at the Table" that makes this book genius. Among them are Miller's teachings on how to be viewed as a caring consultant and not just a seller, how he teaches sellers to add value to a prospect's current strategy instead of using tactical selling to sell something the prospect may not even need, and his line of questioning with the acronym FOCAS (Fact, Objective, Concern, Anchor, and Solution questions) that helps you identify pains and connect them to the prospect's strategies and your solutions. A case study includes a look at how Proctor & Gamble became more than just a seller to Wal-Mart and was offered a seat at their executive board meetings to offer real value in regards to other key strategic objectives.
There are a few downsides though. For starters, it takes for granted that buyers are not clever enough to know that salespeople calling themselves consultants are still there to sell, regardless of how well they can align their products or services to the buyers' strategies. The book also instructs readers to stop asking pain questions yet the Concern portion of FOCAS seems to do just that. Finally, it would be nice if the author included sections on how to get a foot in the door and how to deal with price objections once solutions are presented.
The bottom line is this: "A Seat at the Table" distinguishes itself from a lot of the noise and reworded sales books you find on shelves today. Much like he did with "Selling is Dead," Miller has once again proven himself to be a thought leader and strategic thinker in the industry. Sales managers and executives should not only buy this book for their staffs but should seriously consider working with the author's firm if they are searching for a better way to connect to executives when selling complex solutions.
Highly Recommended
Reviewed by Emanuel Carpenter
Author of "Dead Guys Don't Buy"