The authors illustrate ways in which remaining "stuck" in a given mode of thinking about your business, your mission, and your customers can lead to missed opportunities for growth and success. The book won't tell you where to find "stuck thinking" in your organization, but it gives an interesting array of anecdotes which are helpful in expaning one's thinking about the normal, everyday processes we take for granted. An excellent resource for managers and others who feel their organization is "stuck."