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Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization (Englisch) Gebundene Ausgabe – 1. Juli 2014

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..". giv[es] your organization tools to decide when to speed up, when to slow down and how to implement a culture of speed optimization." "--Industrial Engineer"

Über den Autor und weitere Mitwirkende

ANDREW MILLER is an operations expert whose clients include the Bank of Nova Scotia, McKesson Canada, 3M Canada, Mount Sinai Hospital, and other world-class institutions. Before starting his firm in 2006, he held senior consulting positions with IBM Business Consulting Services and PricewaterhouseCoopers Consulting.

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What Operational Excellece Really Is! 30. Juli 2014
Von Daniel B. Beaulieu - Veröffentlicht auf
Format: Gebundene Ausgabe
What’s the problem with Lean Manufacturing? What’s the problem with Six Sigma? Easy they do not include people. They take into consideration only processes rather than people they are only a small component of Operational Excellence rather than the entire solution.
According to Andrew Miller in his new book, Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits across the Organization, “Operational Excellence is about empowering employees to use judgment on the front lines. But often an organization uses methodologies that preclude having to use judgment. The methodology (Lean or Six Sigma) becomes a crutch.” And to me said methodology creates a “leave your brains at the door” mentally when it comes to people. And this is why I love this book.
Full disclosure I have always been vehemently against any process methodologies that attempt to “lobotomize and “robotize” people. I am a great believer in people and t her amazing things that they can accomplish. I have always believed that Six Sigma, Lean and every other theory of the month ideologies were bad for business so that is why I am in full agreement with Andrew Miller. And if you feel the same way I do then you will too.
When I saw this book come across my desk my first reaction was “Oh, oh here comes the next version the latest ideology of the month,” but once I opened the book I honestly could now put it down. This guy makes sense. This guy has brought the people to the table which is what has always been needed.
Miller had me from the very first paragraph when he writes, “Operational Excellence is the relentless pursuit of doing things better. It is not a destination or a methodology but a mindset that needs to exist across and organization. Operational excellence is not about perfection or performing activities. It is about dramatic improvements and financial growth.”
I believe that the author has it right when he says, “Fix the process then implement the technology.” So many times we want to implement new technology into a flawed process. It just does not work. If the basic structure is not sound then technology will only allow you to make “bad decisions faster” Why don’t people get that?
One of the biggest problems with programs like Lean is that they want to treat everything as though they are the same. They assume that the people are the same and even the customers are the same; which of course they are not.
“Instead of focusing on standardization, organizations need to focus on customization. Every customer is different and requires a different solution. Organizations need to focus on learning more about their customers and on collaborating with them to provide the best solutions.” And to that I say a big Amen and thank you to Andrew Miller.
If you agree with what the author is saying in his book then you need to read it to get the facts and strengthen your arguments against the “Leaners” in your organization. And if you find yourself not agreeing with his theories then you’d better get out there and get this book right now because it’s critical to you, your career and your organization that you see the light, and sooner rather than later.
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A new definition of operational excellence for today's business environment 20. Juli 2014
Von Amanda Setili - Veröffentlicht auf
Format: Gebundene Ausgabe
The old definition of operational excellence focused on throughput, standardization, and eliminating waste-- turning out a low cost product of low variability.

Today’s world calls for a different set of capabilities. The most successful companies will be those that can nimbly adapt to changes in the business environment—to changes in competitor business models, customer behaviors, workforce characteristics, the global political environment, and more.

Andrew Miller’s new definition of operational excellence includes driving continuous innovation and customizing to diverse customer needs. It includes attracting the right kinds of talent, and engaging the workforce in new ways.

Read this book for a fresh, practical perspective on what operational excellence means, and how to achieve it.
He wasn't kidding. Andrew Miller Nails It! 9. Juli 2014
Von Noah Fleming - Veröffentlicht auf
Format: Gebundene Ausgabe
When you say you're "Redefining" a phrase like "Operational Excellence," you're really hanging yourself out there and opening yourself up to criticism and debate.

But Andrew nailed it.

The best part? The book contains very little theory. Instead it's jam packed with pragmatic and useful information.

Andrew has an incredible way of packing loads of applicable tidbits into almost every paragraph.

My favourite chapter was the one called "Acquiring and Keeping the Customers You Want." Too many organizations have a poor understanding of how to care and nurture their existing client base, Andrew gives you loads of useful strategies and tactics to help with on-boarding customers, to knowing which customers to fire.

I often highlight a couple lines out of an entire book, but in this book I found myself highlighting things on almost every page.

This is a powerful book and I know it will be incredibly valuable in my consulting practice working with various executives and organizations. I'll be recommending this book to all of my clients truly looking to maximize performance and increase profits.
A must-read for anyone interested in improving their business performance 22. August 2014
Von Daniel Dales - Veröffentlicht auf
Format: Gebundene Ausgabe
In short, this book is an invaluable resource for anyone interested in, or responsible for, improving their company's performance.

Filled with valuable insights and strategies, Miller gets right to the point and provides a road map for continuous improvement in every aspect of a company's operations. CEO's, COO's, Project Managers and even entry level staff can all benefit greatly from Miller's insights and advice.

I consider any book on business a valuable read if I get even two or three concrete suggestions I can use to improve my business. This book well surpasses that expectation. I intend to buy copies of this book for several of my senior staff because they need to read it and there is no chance I'm loaning it out. I can also honestly say that I have not read this book for the last time and expect it to become a constant resource as I grow my company.

Buy this book!
Most tangible and comprehensive book found on Ops Excellence 27. Dezember 2014
Von Jon Rydberg - Veröffentlicht auf
Format: Gebundene Ausgabe
I was very pleased to find this book and read Andrew's articulation of Operational Excellence. Throughout my career as a Big 4 Management Consultant I've heard numerous clients refer to their Ops Excellence program in terms of Lean and Six Sigma only. In fact many of them would hire a "VP of Lean" thinking they've achieved Ops Excellence when in fact they merely checked a box on the organization chart.

This book does an outstanding job of introducing the full spectrum of the term, including the cultural journey that an organization should follow in pursuit of that goal. I highly recommend reading the book in lieu of the more traditional Lean / Six Sigma books that can be found on Amazon. It's concepts are simple, understandable and tangible.
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