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Process Management to Quality Improvement: The Way to Design, Document and Re-Engineer Business Systems: The Way to Design Document and Re-engineering Business Systems [Englisch] [Gebundene Ausgabe]

Gary Born
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Kurzbeschreibung

12. Dezember 1994 Business
Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.

Produktinformation

  • Gebundene Ausgabe: 304 Seiten
  • Verlag: John Wiley & Sons Ltd; Auflage: 1 (12. Dezember 1994)
  • Sprache: Englisch
  • ISBN-10: 0471942839
  • ISBN-13: 978-0471942832
  • Größe und/oder Gewicht: 25,6 x 18,4 x 2,2 cm
  • Durchschnittliche Kundenbewertung: 5.0 von 5 Sternen  Alle Rezensionen anzeigen (1 Kundenrezension)
  • Amazon Bestseller-Rang: Nr. 763.774 in Fremdsprachige Bücher (Siehe Top 100 in Fremdsprachige Bücher)
  • Komplettes Inhaltsverzeichnis ansehen

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Produktbeschreibungen

Synopsis

Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable.

It also provides a foundation for those studying process modelling, quality management and business re-engineering.

Buchrückseite

Process Management to Quality Improvement is the first book to address both business process design and quality management in a single framework. Unlike most books in these fields, it provides practical guidance, where the emphasis is on how to implement the principles effectively and efficiently. This book provides a complete approach to both areas and also links the two. For practitioners of Business Process Re-engineering, it provides step-by-step guidance on how to check for quality in their radically redesigned processes. Quality management professionals can learn how to express their approaches within a process framework. The book provides guidance and summary process charts for three popular management models, the ISO 9000 International Quality Standard, the Malcolm Baldrige National Quality Award and the European Quality Award. This book provides the answer for managers and consultants who need to bridge the gap between finding a systematic approach to quality and the wider needs of the organization. Those needing to write procedures and instructions and to document business processes will find the book invaluable. It also provides a foundation for those studying process modelling, quality management and business re-engineering.

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5.0 von 5 Sternen Essential Reading 18. März 2000
Format:Gebundene Ausgabe
The author of this book brings analytic ability, wisdom and insight of an exceptional order. It has established itself among the business systems elite as a major contribution. It is highly recommended to all those in process management, quality improvement and business systems as a book that will illuminate and enhance the reader.
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5.0 von 5 Sternen Essential Reading 18. März 2000
Von Professor David Piachaud - Veröffentlicht auf Amazon.com
Format:Gebundene Ausgabe
The author of this book brings analytic ability, wisdom and insight of an exceptional order. It has established itself among the business systems elite as a major contribution. It is highly recommended to all those in process management, quality improvement and business systems as a book that will illuminate and enhance the reader.
3.0 von 5 Sternen Process management linked to Quality Management 8. Januar 2013
Von Harry Hendrickx - Veröffentlicht auf Amazon.com
Format:Gebundene Ausgabe|Verifizierter Kauf
Considering the period when this book was written, it has the design and description of processes well elaborated. This is in my view a good quality book. The method still applies for processes.
If we position it in the context of current approaches like business architecture, the quality improvement piece can be improved. Although it touches the right philosophy it still lacks the notion on how to describe a business. And that is the piece that imposes the requirements on processes.
To cover that specific part I would look for books that describe modelling procedures to capture a business vision and strategy, key competences and capabilities.

Harry Hendrickx
4.0 von 5 Sternen Process Re-engineering 1. Juli 2012
Von Linda A. Robinson - Veröffentlicht auf Amazon.com
Format:Gebundene Ausgabe|Verifizierter Kauf
A usefule text for those interested in the topic of process re-engineering. While it's a bit dry to read, the basics are covered in this book.
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