From Booklist
Teams have been used effectively as a management tool to reengineer companies, to implement total quality management, to develop and complete projects, and to coach other employees. The authors variously have cowritten such popular works as Zapp! The Lightning of Empowerment (1992) and Empowered Teams (1991), and now they demonstrate how teams have been used successfully in these 20 in-depth, instructive case studies that show why or when a team approach should be considered, what problems can result, what successes should follow, and what lessons will be learned. The authors provide valuable information for managers considering the team approach and for employees who might be selected as team members. David Rouse
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