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Performance measurement of workplace change: in two different cultural contexts [Kindle Edition]

Chaiwat Riratanaphong

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Produktbeschreibungen

Kurzbeschreibung

Nowadays, organisations must cope with the pressure of cost reduction and efficiency in order to succeed in a highly competitive business environment. However, drivers to improve social interaction and employee’s performance and as such to contribute to organisational goals and objectives make it necessary to be concerned with other performance criteria as well, such as effectiveness, flexibility, employee satisfaction, productivity and creativity. There is a growing need for performance management and performance measurement that not only covers all aspects of an organisation, but which can be applied to various situations in a changing internal and external environment. Performance measurement methods which include an integrated perspective of performance have become essential. In addition, it has been realised that corporate real estate can contribute to organisational performance (Nourse and Roulac, 1993, De Vries et al., 2008, Lindholm, 2008, Den Heijer, 2011, Jensen et al., 2012). For this reason, worldwide organisations started to implement new ways of working in a more open and flexible work environment. Although there are various objectives and drivers of workplace change, the common objectives are to reduce costs and to increase efficiency. The changing organisational and external contexts, such as the increasing demand for talented knowledge workers and changing work patterns, have led to the development of new offices that can promote social networks and interaction among employees. The new workplace does not only aim at achieving cost efficiency, but it should also support employee satisfaction and productivity.

This PhD research focuses on both themes i.e. performance measurement of workplace change. The aim of this research is to provide a conceptual framework that visualises the impact of workplace change on employees’ responses to the new work environment and to present guidelines on performance measurement of workplace change in different contexts. Two organisations in Thailand and one organisation in The Netherlands were selected to serve as case studies. The impact of culture was explored as a contextual background.

Über den Autor und weitere Mitwirkende

Chaiwat Riratanaphong graduated as an architect from King Mongkut’s Institute of Technology Ladkrabang, Thailand in 1997. From 1998 to 2002 he received his Master of Science degrees in Facilities Management at Heriot-Watt University Edinburgh and Building Sciences at Rensselaer Polytechnic Institute New York. From 2002 to 2005 he worked as an architect at various architecture firms in Bangkok. As an architect, he held different positions, from project coordinator to architect and researcher. In 2005, he joined the Faculty of Architecture and Planning at Thammasat University in Thailand to start his academic career. He currently holds a position as a faculty member in the Real Estate Development division at the same university. While conducting research for his PhD study, he joined the EuroFM research group and participated in several activities, such as being one of the speakers at the European Facilities Management Conference 2011 in Vienna and writing several scientific journal articles and conference papers. He also contributed to the book chapters “The Added Value of Facilities Management: concepts, findings and perspectives” published by Polyteknisk Forlag in 2012. His contribution as a co-author of the article “In search for the added value of FM: what we know and what we need to learn” was published in the journal ‘Facilities’ and was chosen as a Highly Commended Award Winner at the Emerald Literati Network Awards for Excellence 2013.

Produktinformation

  • Format: Kindle Edition
  • Dateigröße: 2106 KB
  • Seitenzahl der Print-Ausgabe: 349 Seiten
  • Verlag: TU Delft; Auflage: 1 (23. Dezember 2013)
  • Verkauf durch: Amazon Media EU S.à r.l.
  • Sprache: Englisch
  • ASIN: B00JFDORGQ
  • Text-to-Speech (Vorlesemodus): Aktiviert
  • X-Ray:
  • Word Wise: Nicht aktiviert
  • Amazon Bestseller-Rang: #21.728 Kostenfrei in Kindle-Shop (Siehe Top 100 - Kostenfrei in Kindle-Shop)

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