Performance Drivers: A Practical Guide to Using the Balanced Scorecard: Amazon.de: Nils-G�ran Olve, Jan Roy, Magnus Wetter: Englische Bücher

Kurzbeschreibung

A Practical Guide to Using the Balanced Scorecard performance drivers Nils-Göran Olve, Jan Roy and Magnus Wetter Since the groundbreaking work of Robert S. Kaplan and David P. Norton, the concept of the Balanced Scorecard has achieved increasing popularity in the business world. Previously, many organizations had built their business objectives around financial targets and goals that bore little relation to a long-term strategic vision. Typically, this leaves a gap between the development of a company's strategy and its implementation. The business scorecard, however, provides a more 'balanced view' by looking at not just-financial concerns, but also customers, internal business processes, and learning and growth. But it is not just a system of performance measurement - by focusing on future potential success it can be used as a dynamic management system that reinforces, implements and drives corporate strategy forward. In this book, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the Balanced Scorecard into an organization. This is done through the use of some of the most important practical examples in existence, with case studies from ABB, Coca Cola, Electrolux, British Telecom, Nat West, Skandia and Volvo. The desired strategic control system using scorecards that is presented focuses on creating and communicating a total comprehensive picture to all members of the organization from the top down, a long-term view of what the company's strategic objectives really are, how to make use of knowledge gained through experience and the required flexibility of such a system to cope with the fast-changing business environment. This book will provide senior and operational managers, consultants and business academics with a comprehensive view of emerging Balanced Scorecard practice supported by both business advice and a theoretical foundation. Reflections on the relations between the Balanced Scorecard and other areas, such as TQM, information systems and intellectual capital and knowledge management are also made. Business Strategy

Synopsis

The concept of the Balanced Scorecard was first introduced by Kaplan & Norton in a Harvard Business Review article in 1992. The complexity of organisations requires managers to view several areas of performance simultaneously - the Balanced Scorecard enables them to do just that. It gives managers a fast but comprehensive view of the business and allows them to focus on the critical areas, driving the organisation's strategy forward. As a technique it is an extremely hot topic at international conferences where professionals are advocating "best practice" using the Balanced Scorecard both in their own and other organisations. Numerous large consultancies and their large, multinational clients are using the Balanced Scorecard as a method of performance measurement and a performance driver. The key in implementing any effective performance measurement system within an organisation is to identify specific areas of measurement and put these into a coherent framework which is linked to overall strategic objectives. This book helps managers do just that by taking an extremely practical approach, moving the field on from the Kaplan & Norton book.

Included are international cases of major corporations, such as ABB, Coca Cola, Electrolux, Rank Xerox, Skandia and Volvo. The authors are active as consultants as well as university researchers, so the book is able to unite practical, hands-on experience and reflections on the relations between the Balanced Scorecard with other areas, such as TQM, information systems and Intellectual Capital.

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An excellent guide for the balanced scorecard applications 14. April 1999

Von Turgay BUGDACIGIL

Format:Gebundene Ausgabe

In this groundbreaking study Nils-Goran Olve, Jan Roy and Magnus Wetter (CERPO Management Consultants, Stockholm www.cerpo.se) introduce step-by-step the balanced scorecard applications into organizations with case studies from ABB, Coca Cola, Electrolux, British Telecom, Nat West, Skandia and Volvo. As stated by Olve et.al. in some of these cases the balanced scorecard was introduced primarily as a method of "operational control".

This study presents practical guidence for the balanced scorecard applications in some areas like performance measures, management control, business strategy, strategy development, strategic planning, strategy implementation, knowledge management/information systems, intellectual capital and TQM. I highly recommend this excellent study to all executives who have strategic vision.

For a different point of view about the balanced scorecard applications see "Emotional Capital/Kevin Thomson".

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Timely book, time consuming style and read!!! 27. April 1999

Von Ein Kunde

This book comprises a consultant's accumulated accumulated knowledge from applying the Balanced Scorecard (BSC) to a range of client problems and businesses. It uses a rich panoply of actual cases, analysis and frameworks to develop its arguments and demonstrate how appropriate and adaptable BSC is to today's business. However, whilst the form of today's business is lean, and concerned with pace and execution, the style of this book is often cumbersome and slow to realise its points and conclusions. In summary, there are rich seams of applied knowledge in this book, but the mining of those seams is unnecessarily time consuming. Minus at least one and half points for my efforts! Callum Morrison

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Highly Recommended! 13. September 2002

Von Rolf Dobelli - Ver�ffentlicht auf Amazon.com

Performance Drivers provides a comprehensive explanation of the balanced scorecard system, which is designed to help companies measure and improve their performance. More importantly perhaps, the book also includes an honest assessment of the balanced scorecard's shortcomings and weaknesses, along with suggestions on how you can improve the effectiveness of your own system and increase its chances of success. The writing tends to the dry, which might be a result of the translation from its original Swedish. Nevertheless, we from getAbstract strongly recommend this book to anyone interested in learning the intricacies of the balanced scorecard.

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Performance Drivers: A Practical Guide to Using the Balanced Scorecard [Englisch] [Gebundene Ausgabe]

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