This is a great book to understand Outsourcing, why you need it, when you need it and how to do it successfully. The book guides you through;
(1) The Advantages and Disadvantages of Outsourcing. (The basic rationale of the decision) (2) Contract-specific issues. (Legal, strategic impact, etc) (3) Transition issues. (Employment contracts, timelines, personnel) (4) Creating Control Points. (So you know what's going on) (5) Measuring the outsourced function. (Milestone events and performance tracking) (6) Managing the outsourced function. (Show optimal management type for every function) (7) Potential customer service issues. (Also applies to Internal Customers, the employees) (8) Getting out of the outsourcing arrangement. (You need to put it in the contract)
Interestingly enough, every function can be outsourced, either partially or completely. (Yes, even YOUR job!). Take a proactive approach. Buy the book, absorb the knowledge and be part of the solution rather than the problem. In addition to being an excellent author, Mr. Bragg "walks the talk". He's not an academician telling us how things could be but rather an experienced professional who understands how things work in the real world. A rare talent. You need this book. Rated A+++