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17 Rezensionen
30 von 30 Kunden fanden die folgende Rezension hilfreich
Amazing amount of info in less than 100 pages
11. September 2001
Format:Taschenbuch
This has to be one of the most sensible, best written books on performance measurement ever written. True, it's less than 100 pages and any single topic in the book would merit 100 pages, but the way the author clearly presents the information and his gift for explaining complex topics and concepts in simple terms makes this a valuable resource for those of us who never seem to catch up on our reading backlog.
Highlights: (1) Part 1's chapter on The Balanced Scorecard manages to capture the essence of Kaplan's and Norton's seminal book on that subject. (2) All of Part 2, including measurement models, defining metrics and the three-step method given by the author are invaluable tools. (3) Part 3's Using Metrics to Improve Performance is on the mark in each of the chapters. Likewise, Part 4's Advanced Metrics is excellent because the treatment of process and capability metrics makes these two topics understandable (I had a hard time grasping these topics in other books).
This book earns 5 stars and goes on my short list of books to recommend to clients and colleagues.
32 von 33 Kunden fanden die folgende Rezension hilfreich
Measuring Performance Review
28. August 2001
Format:Taschenbuch
I just ordered several copies of this book for my organization since we are implementing a metrics program. I like the book very much because it is written in plain language and is an easy read. It does not overwhelm the reader but gives lots of good, basic ideas on where to begin a task such as measuring performance. This was a new area for us and this book helped - I have gotten rave reviews about it from my co-workers...it is definitely great for those people/organizations that need help getting started.
28 von 29 Kunden fanden die folgende Rezension hilfreich
Metrics: why bother?
17. Dezember 2001
Format:Taschenbuch
This was the question many of our service line leaders asked when the CEO told us we would collect, analyze, and report our service metrics to the Board of Directors. The problem was that very few persons understood what was meant by the term "metrics". Dr. Frost does an excellent job of explaining the importance of measuring performance to improve efficiency, meet regulatory standards, improve communication, improve safety, and serve as a basis for recognition and achievement. In just over 90 pages and two hours, I was convinced that I could make a difference in my organization by understanding and using metrics. Precise and clear explainations of the terms "balanced scorecard", and "key performance measures" served as catalysts to help me decide what to measure and how to do it. This is an excellent primer for the more rigorous study of measurement and metric design.
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