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Utterback does a superb job of describing the underlying nature of what drives new innovation, where is comes from, where to look for it and how to adapt.
He recognizes that a sole focus on your customers needs can lead you and your products to extinction. Sometimes the customer does not want new and improved. Sometimes they want different and better.
Utterback explains that companies that gain dominance in their industries tend to hold on to it by reducing their costs and increasing their competence in what they do. This make it hard for new entry by upstarts using the same path. What is clear after reading, is that upstarts don't always use the same path and can come at you from angles you never dreamed were possible.
Utterback provides clear example after example of companies that were totally unwilling to focus any energy towards emerging technologies and then were swept a away by a wave of innovative technology that left them and their stockholders caught in the undertow.
This book is a must read for all workers at all levels of a corporation. It defines the need to recognize the signs around you that would indicate a storm of innovation is on the horizon that could make you obsolete.
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