Years ago, I attended a reception in Washington (DC) honoring a British diplomat who was about to retire. At one point, I engaged in conversation with him and presumed to ask what was the single most important lesson he had learned after 30+ years of public service. He replied, "Always let the other chap have it your way." How simple! Only later did I realize that he was describing what Oliver Wendell Holmes once characterized as "the other side of complexity." And I think this is what Jeffrey Gitomer has in mind in this volume when suggesting how to speak, write, present, persuade, influence, and sell your point of view to others. That is an accurate subtitle because it correctly indicates precisely what this "little book" is all about.
Others have their own reasons for their praise of this book. Here are three of mine. First, I appreciate the visual format within which Gitomer presents his material. Key points are brilliantly displayed with a variety of colors, font sizes, use of bold and italic faces, and page location. Also, I appreciate the strategic insertion of dozens of quotations and insights, each of which is directly relevant to the given context. Here are three of my personal favorites:
"You can make more friends in two months by becoming interested in other people, than you can in two years by trying to get other people interested in you." - Dale Carnegie
"Being a person of influence means that you have reputation, character, credibility, and stature enough that people will take your message seriously. [They] come from your track record and your success record combined with your perceived expertise." - Gitomer
"The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy." - Martin Luther King, Jr.
Finally, I admire Gitomer's characteristically pragmatic approach. All of his observations and recommendations are driven by his determination to explain "why" and "how." The narrative is mercifully free of general theories, pretentious rhetoric, and problematic assumptions. I hasten to add that there is a total lack of cynicism. He assumes that each reader has a point of view that is well thought-out, sincere, authentic, and worthy of careful consideration.
Argumentation is one of the four levels of classical discourse, the others being exposition (explaining with information), description (making vivid with compelling details, and narration (telling a story with a sequence of events or developing a sequence of separate but related ideas). The term "argumentation" is sometimes misunderstood to mean arguing when, in fact, its purpose is to persuade with logic and/or evidence.
Gitomer understands all this, of course, and effectively uses each of the other three levels of discourse when explaining how to "sell your point of view to others." (Be sure to check out the "8.5 key elements that make up your ability to persuade others and get your way" on Pages 40-41.) He also has a solid understanding of human nature. Therefore, throughout his narrative, he includes frequent reminders to take human skepticism, insecurity, and (yes) recalcitrance into full account. As indicated earlier, with all due respect to Gitomer's inventive mind and passion for communicating, he is ultimately a pragmatist. That is, he is almost wholly preoccupied with helping others to understand what "works," what doesn't, and most importantly, why.
More a quibble than a complaint, the next edition should have an index.
This may be a "small book" in certain respects but, one man's opinion, it offers a wealth of practical advice with eloquence and enthusiasm. Well-done!